Sophos

Senior Enterprise Account Manager

Seattle, WA Remote April 15, 2026 Full Time
About Us
Sophos is a global leader and innovator of advanced security solutions for defeating cyberattacks. The company acquired Secureworks in February 2025, bringing together two pioneers that have redefined the cybersecurity industry with their innovative, native AI-optimized services, technologies and products. Sophos is now the largest pure-play Managed Detection and Response (MDR) provider, supporting more than 28,000 organizations. In addition to MDR and other services, Sophos’ complete portfolio includes industry-leading endpoint, network, email, and cloud security that interoperate and adapt to defend through the Sophos Central platform. Secureworks provides the innovative, market-leading Taegis XDR/MDR, identity threat detection and response (ITDR), next-gen SIEM capabilities, managed risk, and a comprehensive set of advisory services. Sophos sells all these solutions through reseller partners, Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs) worldwide, defending more than 600,000 organizations worldwide from phishing, ransomware, data theft, other every day and state-sponsored cybercrimes. The solutions are powered by historical and real-time threat intelligence from Sophos X-Ops and the newly added Counter Threat Unit (CTU). Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.

Role Summary

The Enterprise Account Manager is responsible for driving renewals, upselling, and cross selling within a portfolio of existing enterprise customers (1,001+ users).  Acting as a trusted advisor, this role focuses on understanding customer business and security needs, influencing key stakeholders, and aligning Sophos solutions to maximize customer retention, expand adoption, and drive long-term account value through disciplined enterprise account management. 

The role operates in complex enterprise environments, requiring engagement with multiple stakeholders, coordination across internal teams and partners, and navigation of formal procurement and contracting processes. Success is driven by deep customer understanding, proactive planning, and the ability to identify and close expansion opportunities while ensuring timely and successful renewals. 

This role is ideal for enterprise sellers who excel at long‑term account ownership, consultative selling, and delivering sustained value within large, complex organizations. 

Role Summary

The Enterprise Account Manager is responsible for driving renewals, upselling, and cross selling within a portfolio of existing enterprise customers (1,001+ users).  Acting as a trusted advisor, this role focuses on understanding customer business and security needs, influencing key stakeholders, and aligning Sophos solutions to maximize customer retention, expand adoption, and drive long-term account value through disciplined enterprise account management. 

The role operates in complex enterprise environments, requiring engagement with multiple stakeholders, coordination across internal teams and partners, and navigation of formal procurement and contracting processes. Success is driven by deep customer understanding, proactive planning, and the ability to identify and close expansion opportunities while ensuring timely and successful renewals. 

This role is ideal for enterprise sellers who excel at long‑term account ownership, consultative selling, and delivering sustained value within large, complex organizations. 

In the United States, the base salary for this role ranges from $110,500 to $184,500. In addition to the base salary, there's a component for target sales commissions alongside a comprehensive benefits package.  A candidate’s specific pay within this range will depend on a variety of factors, including job-related skills, training, location, experience, relevant education, certifications, and other business and organizational needs. 
 
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Ready to Join Us?
At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply.

What's Great About Sophos?
·   Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. While we are a remote first organization, applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship.
·   Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit
·   Employee-led diversity and inclusion networks that build community and provide education and advocacy
·   Annual charity and fundraising initiatives and volunteer days for employees to support local communities
·   Global employee sustainability initiatives to reduce our environmental footprint
·   Global fitness and trivia competitions to keep our bodies and minds sharp
·   Global wellbeing days for employees to relax and recharge 
·   Monthly wellbeing webinars and training to support employee health and wellbeing

Our Commitment To You
We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity.   We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team.  All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation.  We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know. 

Data Protection
If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos.  If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights.  For more information on Sophos’ data protection practices, please consult our Privacy Policy Cybersecurity as a Service Delivered | Sophos

What You Will Do

Account Ownership & Retention 

  • Own and manage a portfolio of existing enterprise customer accounts  

  • Drive timely and successful contract renewals through proactive customer engagement 

  • Build and maintain strong relationships with business, technical, and executive stakeholders, including IT and security leadership 

Expansion, Upsell & Cross-Sell 

  • Identify, develop, and close upsell and cross‑sell opportunities within existing enterprise accounts 

  • Create and execute strategic account plans focused on retention, expansion, and long‑term growth 

  • Position additional Sophos solutions based on evolving customer security needs, priorities, and roadmap alignment 

Enterprise Account Execution 

  • Navigate multi‑stakeholder buying environments within existing customers 

  • Partner closely with Sales Engineering to support solution positioning, demonstrations, and technical validations 

  • Manage renewal and expansion opportunities through formal procurement and contracting processes when applicable 

Partner & Internal Collaboration 

  • Collaborate closely with channel partners and system integrators to support renewals and expansion motions 

  • Coordinate internal resources across Sales Engineering, Customer Success, Support, Product, and Leadership teams 

  • Maintain clear ownership and accountability for account outcomes, even in partner‑involved sales motions 

Pipeline & Forecast Management 

  • Build and maintain accurate renewal and expansion forecasts  

  • Accurately track account activity and opportunities and maintain CRM data integrity  

  • Deliver predictable outcomes through strong execution, planning, and operational rigor 

What You Will Bring

Required 

  •  Experience managing and growing enterprise customer accounts 

  • Demonstrated success driving renewals and expansion within existing customers  

  • Excellent relationship building and consultative selling skills. 

  • Strong consultative selling, negotiation, and relationship-building skills 

  • Ability to align customer needs to solution value over time 

Preferred 

  • Experience selling cybersecurity, SaaS, or enterprise technology solutions 

  • Experience managing enterprise renewals involving procurement and contracting 

  • Experience collaborating with channel partners and sales engineers in enterprise environments 

Measures of Success 

  • Customer retention and renewal performance 

  • Upsell and cross-sell expansion within existing enterprise accounts 

  • Strength and progression of account growth pipeline 

  • Forecast accuracy and execution discipline 

  • Customer satisfaction and long-term account health 

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