Senior Director, Visa Consulting and Analytics, Dedicated Team Lead

Visa Consulting & Analytics (VCA) drives tangible, impactful and financial results for Visa's clients, including card issuers, acquirers, and merchants. Drawing on our expertise in strategy consulting, data analytics, brand management, marketing, operations and macroeconomics, VCA solves the most strategic problems for our clients.

The VCA team within Japan provides a comprehensive range of consulting services and solutions to our clients in Japan, that address unique challenges in areas such as strategic growth, profitability, risk management and digital strategy.

Position Summary:

We are currently looking for a Senior Director to build and lead a large-scale team of payment industry professionals in delivery of strategic consulting and implementation services to one of Visa Japan’s largest and most strategic clients. Based in Tokyo and reporting directly to the Japan Head of Visa Consulting and Analytics, the Senior Director will oversee all aspects of team management and service delivery.

Key Responsibilities:

What a Senior Director, VCA Dedicated Team Lead does at Visa:

Responsible for sales and delivery of the consulting services, from data analytics to strategic planning and implementation of recommendations embedded alongside client teams. The Team Lead will be the main point of contact with the client’s senior stakeholders and will own the P&L for this business line. Specific responsibilities will include:

Aligning with client on scope of work across multiple workstreams, such as:

• Advisory on business strategy, data utilization, portfolio optimization, digital strategy, and risk management, across the client’s issuing and acquiring business lines
• Support in implementing recommendations from advisory engagements
• Support in running the cards and payments businesses from a technical and operational perspective
• Support in designing and launching new products and services
• Support in running the analytics function with embedded data science support
• Execute marketing campaigns on behalf of the client
• Execute risk management on behalf of the client
• Implement operational changes across systems and processes
• Run program management office to deliver large scale payment technology projects
• Provide any other embedded resource support, as per client expectations
• Building, training, and retaining a large-scale high performing the team through a combination of hiring and outsourcing, and dynamically managing the team to evolve along with client requirements
• Drafting job descriptions based on client requirements and agreed scope of work
• Interviewing and selecting candidates
• Onboarding and training new hires and contractors
• Contracting with outsourcing partners
• Managing and overseeing project delivery for all engagements, ensuring a high level of service quality and client satisfaction, and dealing with any performance or quality issues that arise
• Achieving the VCA revenue target while keeping costs within the approved budget.
• Driving business impact through projects in order to drive core business impact and achieve the overall account revenue targets

Why this is important to Visa:

VCA provides our clients with strategic recommendations and implementation support that boost their business performance, leveraging Visa’s expansive market insights and data. This in turn drives Visa’s business, creating a win-win relationship where both client and Visa’s incentives are aligned to grow the business. These initiatives also help drive Visa Japan’s strategic initiatives and accelerate Japan’s transformation to a cashless society.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.