Senior Digital Program Manager
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
In this role, you’ll lead CMDB programs for the MGB Application Portfolio, helping ensure the organization has a trusted, shared understanding of its applications, services, and technical dependencies. By strengthening the quality and governance of application data, your work directly enables faster incident routing, more effective major incident recovery, and clearer understanding of change impact across a complex digital ecosystem.You’ll be a senior driver of adoption and execution across CMDB and the Applications Accountability Framework (AAF), partnering with application owners, service owners, enterprise architects, senior leaders, and the ServiceNow team to turn standards into sustained, operational outcomes. Success in this role requires strong relationship‑building and influencing skills, as you will regularly navigate competing priorities, align diverse stakeholders, and drive progress without direct authority. You’ll lead CMDB service improvement initiatives, address data quality issues, and help teams resolve ownership and dependency gaps that affect day‑to‑day operations.
This role is designed for someone ready to step into a broad enterprise‑facing position—bringing structure to complexity and shaping how trusted application data supports Digital operations and enterprise decision‑making.
Key responsibilities include:
Leading CMDB program execution for the application portfolio, using data analysis and insights to assess current state, identify gaps, and develop actionable plans that improve application data quality, ownership, and lifecycle management.
Driving adoption of CMDB and AAF standards through strong partnership with application owners, service owners, and governance stakeholders
Partner with the Enterprise Architecture Council to build and maintain the Business Capability Model and application to capability mappings within ServiceNow APM to ensure alignment with reference architecture, target platforms, and new technology approval.
Facilitating regular CMDB forums, working sessions, and checkpoints to align teams on expectations, progress, and next step
Developing, evolving and delivering clear guidance, documentation, and training materials to support sustained CMDB adoption across Digital
Partnering with ServiceNow platform teams to scope, prioritize, and deliver CMDB enhancements that enable operational outcomes
Leading CMDB service improvement initiatives that strengthen incident response, change impact analysis, and operational visibility
Preparing clear, executive‑ready updates and recommendations for senior leaders and governance forums
Qualifications
- Bachelor's Degree Computer Applications required or Bachelor's Degree Related Field of Study required
- Can this role consider and review experience in lieu of a degree? Yes
- Experience in information technology positions, Information Technology Experience 5-7 years required
Skills for Success
- Ability to manage large, complex projects, including their dependencies, team members, other resources, and timeline.
- Ability to prioritize and delegate project demands accordingly.
- Proficient in written and verbal communication and presentation skills.
- Proficient in analytic and problem-solving skills.
- Ability to work with people cooperatively and effectively from all organizational levels and build consensus through negotiation and diplomacy.
- Ability to facilitate and work within a complex, multi-site environment.
Additional Job Details (if applicable)
Working Model Requirements
Hybrid
M-F Eastern Business Hours
1 day weekly onsite required at Assembly Row
Remote workdays require a stable, secure, quiet, compliant work station, this will be verified if hired
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$93,953.60 - $136,739.20/Annual
Grade
7
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
