Senior Customer Success Specialist (Theia)

Role Overview The Senior Customer Success Specialist role expands SynMax’s Customer Success capability for Theia, supporting a growing global customer base across government, defense, and allied markets. This role is a senior individual contributor position, focused on high-quality execution, customer enablement, and day-to-day success delivery. You will work closely with customers to ensure they are onboarded effectively, trained to use Theia with confidence, and supported throughout their lifecycle. This role is hands-on and customer-facing, designed to increase coverage, resilience, and consistency as the Customer Success function scales. Core Purpose This role exists to: - Ensure customers successfully adopt and use Theia in their day-to-day workflows. - Deliver consistent onboarding, training, and enablement across a growing customer base. - Act as a reliable point of contact for customers, reinforcing trust and long-term relationships. - Feed structured customer feedback and insights back into Product and Business Development. Key Responsibilities