Senior Customer Success ManagerCustomer Success · Full-timeApply now

About ScytaleScytale is a global leader, an AI-powered company transforming how organizations achieve and maintain trust and compliance. Our platform automates frameworks SOC 2, ISO 27001, SOX ITGC, GDPR, PCI DSS, and 60+ more frameworks, making compliance smarter, faster, and continuously audit-ready.Built for startups, scale-ups, and enterprises, Scytale combines intelligent automation, real-time monitoring, and AI-driven insights to reduce manual work and eliminate compliance blind spots. Recognized as a G2 Leader in GRC and an AWS Rising Star Partner of the Year, Scytale is trusted by hundreds of companies worldwide and known for its technology and partnership-driven approach.Role OverviewWe’re hiring a Senior Customer Success Manager to serve as the operational execution lead for our Customer Success function. In this role, you will own the day-to-day delivery of Scytale’s renewal and retention engine, drive proactive churn prevention, and help orchestrate expansion opportunities across our customer base. You will work closely with the Head of Customer Success, GRC Consultants, Sales, and Product, while mentoring and enabling junior CSMs. This is a high-impact role focused on building predictable renewals, protecting retention, and supporting scalable customer growth as Scytale continues to expand upmarket. This role is ideal for a strong operator who thrives in execution, enjoys ownership, and is comfortable balancing commercial outcomes with long-term customer trust.