Jobgether

Senior Customer Experience Analyst

US Remote April 22, 2026 Full Time

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Customer Experience Analyst in United States.

This role sits at the core of customer intelligence and experience strategy, transforming large-scale customer feedback into actionable insights that drive retention, growth, and product improvement. You will work across Voice of the Customer programs, advanced analytics, and cross-functional teams to connect customer sentiment with business outcomes. The position combines strategic thinking with hands-on data analysis, requiring strong fluency in customer experience metrics, statistical methods, and modern analytics tools. You will play a key role in shaping how customer feedback is collected, interpreted, and operationalized across the organization. Working in a highly collaborative and data-driven environment, you will partner with teams across Customer Success, Product, Sales, and Operations. This is a high-impact role for someone who enjoys solving complex problems and turning fragmented data into clear, business-driving narratives.

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Customer Experience Analyst in United States.

This role sits at the core of customer intelligence and experience strategy, transforming large-scale customer feedback into actionable insights that drive retention, growth, and product improvement. You will work across Voice of the Customer programs, advanced analytics, and cross-functional teams to connect customer sentiment with business outcomes. The position combines strategic thinking with hands-on data analysis, requiring strong fluency in customer experience metrics, statistical methods, and modern analytics tools. You will play a key role in shaping how customer feedback is collected, interpreted, and operationalized across the organization. Working in a highly collaborative and data-driven environment, you will partner with teams across Customer Success, Product, Sales, and Operations. This is a high-impact role for someone who enjoys solving complex problems and turning fragmented data into clear, business-driving narratives.

How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
 
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
 
 
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Accountabilities:

  • Operate and enhance Voice of the Customer programs (NPS, CSAT, CES, surveys, and pulse studies), ensuring consistent and scalable feedback collection across customer touchpoints.
  • Design, optimize, and maintain survey methodologies, sampling approaches, and workflows using Qualtrics and related tools.
  • Analyze large, multi-source datasets to identify trends, drivers of customer sentiment, and opportunities to improve retention and growth.
  • Perform advanced statistical analysis (correlation, regression, cohort, and driver analysis) to connect customer experience metrics with financial and operational outcomes.
  • Develop dashboards, scorecards, and reporting tools that enable actionable insights across Customer Success, Product, Sales, and Support teams.
  • Manage and improve data integrations across systems such as Qualtrics, Salesforce, and Gainsight to ensure accurate and scalable data flow.
  • Partner with cross-functional teams to operationalize insights and continuously improve the Voice of the Customer strategy.

    • Requirements

    • Bachelor’s degree in Analytics, Statistics, Business, Economics, Data Science, Information Systems, or a related field (or equivalent experience).
    • 3–5 years of experience in Customer Experience, Voice of the Customer, customer insights, or data analytics roles.
    • Strong analytical and statistical skills with experience interpreting complex and large datasets.
    • Hands-on experience with Qualtrics, including survey design, dashboards, and workflows (advanced expertise preferred).
    • Experience working with CRM and analytics platforms such as Salesforce and Gainsight is highly desirable.
    • Familiarity with BI tools and data manipulation using SQL, Excel, Python, or R is a plus.
    • Strong communication skills with the ability to translate complex data into clear, business-friendly insights.
    • Ability to thrive in a fast-paced, execution-oriented environment with strong attention to detail.

      • Benefits

      • Competitive annual salary estimated between $100,000 and $120,000 USD, with potential performance-based bonus.
      • Employee Stock Purchase Program (ESPP) with discounted stock options and equity opportunities for eligible roles.
      • Comprehensive health benefits including medical, dental, and vision coverage.
      • Retirement savings plan with employer contributions and 401(k) matching.
      • Paid time off, sick leave, and flexible work arrangements.
      • Tuition reimbursement and professional development support.
      • Additional benefits such as life insurance, disability coverage, and commuter subsidies (where applicable).
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