Senior Customer Engineer

About Us

Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry’s first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics—all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential.

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).

• 6 to 10 years of relevant experience in the field.

• Strong debugging skills to identify root causes and provide quick fixes.

• Extensive experience with SaaS applications, RESTful web services, Kafka, ElasticSearch, gRPC, and Python for Data Science.

• Good experience with various cloud infrastructure (AWS, Azure and GCP)

• Good experience with various integrations (Salesforce, ServiceNow, JIRA, Zendesk, Workaround, Intune, etc)

• Good experience in security standards (authentication/authorization) & practices including OAuth, SAML and SSO

• Strong hands on experiencing on coding and Java /Python Scripting 

• Excellent problem-solving skills with a get-things-done attitude.

• Flexibility to work with global teams and adapt to various time zones.

• Effective communication skills to liaise with both technical teams and customers.

• Generative AI and Prompt engineering knowledge

Location _Hyderabad

Shift _ Starts for 6 PM IST (PST Shift)