Senior Business Associate
Roles and Responsibilities:
- Life Cycle Initiatives : Lead the life cycle activities like VOP / VOC RNR activities for the category and cross functionally coordinate to align on output.
- Risk Management: Responsible for Delivery of Partner and Customer concerns and addressing efficiently by providing proper solutions on goods damage, missing and other escalations.
- Team management: Manage a high-performing team of 5-8 individuals focused on targets KRAs. Track team efficiency and service quality continuously, implementing corrective actions and improvements as needed.
- Central Team Initiatives: To act as a POC for centrally driven initiatives like camps, Partner communications, support research activities for partner customer community.
- Process improvement: Identify, build and enforce Standard Operating Procedures and policies to support the activity and solve prevalent issues.
- Retention: Will be involved in supply/customer retention activities like calling, partner engagement validation, zonal wise supply fulfillment, customer retention,etc
- Market intelligence: Gather market and competitive intelligence from various sources and create actionable insights.
- Execute Marketing and Branding initiatives for the city as per the BTL plans
Skills Required:
- Knowledge of supply chain systems, processes and data, and business operations
- Fluency in Tamil is mandatory
- Analytical skills and a capacity to work with large data sets
- Exceptional drive, excellent interpersonal skills and the ability to communicate effectively, both verbally and in writing, and to immediately contribute in a team environment
- An ability to manage multiple priorities and perform well in a fast-paced environment, while maintaining a high level of client focus
- Willingness to roll up sleeves and get hands dirty by being on field most of the time.
- Strong work ethic and high attention to detail, with a desire and demonstrated ability to learn
- Basic knowledge of SQL.
- Strong numerical and analytical skill
- Advance Excel experience
Educational qualifications preferred
Institution tier: Bachelors Degree or Post Graduate in sales and Marketing
Required Competencies:
- Core Competencies:
- Communication
- Supply/Demand planning
- Team Management
- Functional Competencies:
- Partner Engagement
