Senior Business Analyst - SAP

Senior Business Analyst – SAP
Glasgow
Salary starting from £40,400 to £50,500

Permanent/Hybrid

Closing Date: 29/04/26

Help us create a better future, quicker!

Our Customer Business provides energy to c5 million households and businesses across the UK and we were voted best large energy supplier of the year for 2018, as well as winning numerous awards in more recent years. At ScottishPower we want to do the right thing for our customers. We believe in fair pricing and offer a choice of tariffs to suit customer needs. We offer products that help our customers control and protect the energy in their homes and the flexibility to help customers manage their energy accounts today, tomorrow and in the future.

At ScottishPower Customer Business, we know people are central to building a better future, quicker and we are seeking new talent to join our team.

What you’ll be doing

The Senior Business Analyst is accountable for driving business improvement through deep root-cause analysis, change delivery, and performance reporting. The role plays a critical part in strengthening process controls, improving outsourced cost management, and influencing senior stakeholders through clear, data-led insights.

• Define and optimise end-to-end business processes to meet regulatory, system, and market changes

• Lead root cause analysis and deliver practical, measurable improvement initiatives across Energy Retail

• Monitor system and process performance post-SAP changes, ensuring benefits realisation and cost reduction

• Analyse KPIs to proactively identify issues, risks, and improvement opportunities

• Own all analysis, insights, and recommendations related to internal and external performance

• Document current-state processes and translate business needs into clear functional requirements

• Test change requests and incidents delivered by third-party suppliers

• Collaborate closely with stakeholders, developers, and testers to drive continuous improvement

What you’ll bring

• Strong SAP Utilities expertise (CRM, IS-U; UI5)

• Advanced analytics capability (Python, Synapse SQL, Power BI)

• Proven experience delivering system improvements and IT change

• Hands-on analytical skills, including SAP querying and data analysis

• Strong customer focus with excellent stakeholder management

• Ability to work effectively in a global, fast-paced environment

• End-to-end process ownership mindset with strong problem-solving skills

• Utilities industry experience with a solid understanding of deregulated gas and electricity markets

• Track record of driving continuous business, customer, and financial improvement

Minimum criteria

• Excellent analytical and problem-solving skills

• Ability to influence and communicate at all levels

• Strong prioritisation skills with focus on quality and delivery

• Previous experience delivering IT-led change

• Proven experience proactively analysing systems to identify and implement improvements

What’s in it for you

As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%. 

At ScottishPower, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that -  so that you have everything you need to take care of your world – today and tomorrow. That’s why our benefits include:

• 36 days annual leave

• Holiday purchase – perfect your work/life balance with extra annual leave

• Share Incentive Plan and Sharesave Scheme

• Payroll giving and charity matched funding

• Technology Vouchers – save more and spread the cost of your technology purposes

• Count us in – pledge to reduce carbon emissions and help fight climate change

• Electric Vehicle Schemes – to help you transition to green/clean driving

• Cycle to Work scheme and public transport season ticket loans

• Options to purchase dental insurance, private medical insurance, health cash plan and annual health assessments

• Life Assurance (4x salary)

• Access to Savesmart financial wellbeing support

• Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more

Why ScottishPower 

ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. With a commitment to generate all of our energy from renewable resources and a drive to create the energy infrastructure of the future, we’re at the forefront of the journey to Net Zero and investing over £6m every working day to make this happen. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.

Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you’ll fit right in.

We are committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to [email protected].

Mobility

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.

IMPORTANT 

Advert will close at 23:59 GMT the day before Job Posting End Date below