Senior Business Analyst

Essential Functions

• Work with stakeholders to identify and understand their needs and concerns, understand the environment in which they work, and ensure stakeholder’s actual underlying needs are understood, rather than their stated desires
• Manage and communicate requirements appropriately to ensure stakeholders and the project team remain in agreement on the solution scope, how requirements are communicated to stakeholders, and how knowledge gained by the business analyst is maintained for future use
• Identify a business need, refine and clarify the definition of that need, and define a solution scope that can feasibly be implemented by the business. Techniques used include problem definition and analysis, business case development, feasibility studies, and the definition of solution scope.
• Prioritize and progressively elaborate stakeholder and solution requirements to enable the project team to implement a solution that will meet the needs of the sponsoring organization and stakeholders. Techniques used include analyzing stakeholder needs to define solutions that meet those needs, assessing the current state of the business to identify and recommend improvements, and verifying and validating of the resulting requirements.
• Assess proposed solutions to determine which solution best fits the business need, identify gaps and shortcomings in solutions, and determine necessary workarounds or changes to the solution. In addition, assess deployed solutions to see how well they met the original need so that the sponsoring organization can assess the performance and effectiveness of the solution.
• Compile documentation required for technical reviews
• Assist in the management of smaller initiatives though coordinating activities and communications
• Ensure BA toolset (templates, processes, etc.) are in line with current best practices
• Provide visual data analysis of project data using tools like Excel
• Work with Project Managers on identifying project needs for Organizational Change Management on a project and leveraging existing toolkit and implementing an approach

The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia’s businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city’s technology assets and the return on the city’s technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency.

The Senior Business Analyst is responsible for guiding the success of the technology and services related to various Revenue business processes that align to Revenue’s and the City’s technology strategic priorities and future-state agile, digital city experience. Working with cross-functional technology teams, Revenue partners, and business process stakeholders, they will oversee technology related business process initiatives from requirements through implementation, assessment, testing, and continuous enhancement. In this role, the Senior Business Analyst will be the ‘voice of the customer,’ focusing on needs, expectations, understandings, and desires of Revenue areas and business process stakeholders to improve processes and increase satisfaction. 

As a member of the Revenue IT team, the Business Analyst is expected to uphold the department’s mission and contribute positively to a collaborative, human-centered, innovative, accountable, transparent, and inclusive culture within Revenue IT.

• Completion of a bachelor’s degree program at an accredited college or university, which has

included major course work in Computer Science or Information Systems

                                                              OR

An equivalent combination of education and experience

• Minimum seven (7) years’ work experience, preferably within IT, and five (5) years business analysis experience
• Extensive experience with relevant tools such as MS Excel, Project, PowerPoint, and Visio.
• Experience in leading or managing projects is a plus.
• Experience implementing Organizational Change Management is a plus.
• Experience working in a large governmental environment preferred.

Competencies, Knowledge, Skills and Abilities

The ability to apply the following skills at mastery level:

• Prepare and conduct elicitation activities
• Document and confirm elicitation results
• Prepare and communicate requirements package
• Create accurate and concise current state and future state documents
• Manage priorities of multiple simultaneous projects

• Plan business analysis approach, activities, communications, and requirements management process
• Conduct stakeholder analysis
• Manage solution scope, requirements, and requirements traceability
• Maintain requirements reusability
• Access capability gaps
• Define solution scopes and business cases
• Define assumptions and constraints
• Asses proposed solutions and organizational readiness
• Define transitions requirements
• Analyze data and provide visual representation of analysis of various project-related data

Knowledge of:

• SharePoint/Teams for both document management and Lists
• Project/program management principles and tools
• (Basic understanding of) Organizational Change Management principles
• Database, reporting and KPI concepts
• The specification, planning and delivery of enterprise solutions
• Utilize Core Business Analysis techniques, such as:

• Acceptance and Evaluation Criteria Definition
• Brainstorming
• Business Rules Analysis
• Data Flow Diagrams
• Data Modeling
• Decision Analysis
• Document Analysis
• Data Analysis
• Interviews
• Metrics and Key Performance Indicators
• Non-functional Requirements Analysis
• Organization Modeling
• Problem Tracking
• Process Modeling
• Requirements Workshops
• Scenarios and Use Cases

• Broad-based business analysis and technology in multiple business applications and environments
• Request for Proposal (RFP) development

Salary Range: $70,000-$85,000

Salary cannot exceed $85,000

All applications should include the following: 
•    Cover Letter clarifying your interest and qualifications for the role.
•    Resume
We won’t accept or review incomplete applications.

Work Setting: in-person (onsite)

Discover the Perks of Being a City of Philadelphia Employee:
•    We offer Comprehensive health coverage for employees and their eligible dependents
•    Our wellness program offers eligibility into the discounted medical plan
•    Employees receive paid vacation, sick leave, and holidays
•    Generous retirement savings options are available
•    Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.
•    Enjoy a Free Commute on SEPTA - Starting September 1, 2023, eligible City employees will no longer have to worry about paying for SEPTA public transportation. Whether you're a full-time, part-time, or provisional employee, you can seize the opportunity to sign up for the SEPTA Key Advantage Program and receive free Key cards for free rides on SEPTA buses, trains, trolleys, and regional rails.
•    Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too!
Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth!

*The successful candidate must be a city of Philadelphia resident within six months of hire. No relocation assistance is provided at this time.

Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to [email protected].