Senior Backend Engineer - Omnichannel Integrations Team

Team Mission Omnichannel Integrations Team connects Text to the messaging platforms customers actually use to talk to businesses — Messenger, WhatsApp, Instagram, Telegram, Twilio, and more. We build native, first-class integrations inside Text: consistent conversation history, reliable message delivery, correct attachment handling, and predictable behavior across channels — even when each platform has its own quirks. We’re at an inflection point: we’re moving from externally-built connectors to building and owning key channels in-house, which means you’ll help set foundations and standards — not just maintain what exists. About the Role We’re looking for a Senior Backend Engineer to design, build, and scale the backend foundations for Omnichannel integrations at Text. In practice, you’ll build systems that translate third-party messaging platforms into a consistent internal model, keep data flowing reliably into the Inbox, and stay correct under real-world constraints. This is reliability-heavy integration work, not “API wiring.” External APIs evolve, webhooks can be flaky, and constraints like rate limits, ordering, retries, idempotency, and media limits are part of the job — and customers notice immediately when conversation history breaks. High ownership: you’ll be joining early on the backend side of the team, with strong influence on architecture, patterns, and scaling strategy.