Senior ATM Operations Lead
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GENERAL FUNCTION: Under minimal supervision, ensure that all cash replenishments are performed as scheduled, ensure that all emergency cash requests are completed within 24 hours (business days), provide vendors, reconcilers, and cash handlers with a daily cash schedule by 10 a.m. each day, provide weekly reporting to designated areas on a timely basis, routinely audit assigned cash points for data accuracy, as wells as abnormal forecasts, demand, and recommendations, escalate unresolved issues promptly to vendors, while keeping management well informed of such situations, interact with both inside and outside customers in a professional manner.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Banks risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Oversee currency status of both onsite & offsite ATMs, as well as all banking centers and bank marts.
Generate a daily cash schedule for cash replenishment of ATMs & banking centers.
Document all updates (changes, installs, deinstalls, etc.) pertaining to a cash point within all software applications.
Facilitate issue resolution with vendors related to missed deliveries, unscheduled deliveries, and any other problems associated with a cash point. Escalate when appropriate.
Research and establish Federal Reserve Access for regions without a cash supplier. Provide any necessary information to the cash vault for this purpose.
Analyze the cash demand and replenishment trends for each assigned cash point, adjusting forecasting variables when necessary.
Identify cost efficiencies, quality improvements and revenue generating opportunities.
Responsible for prioritizing work and delegating tasks to ensure proper coverage of functions.
Provide balancing cards to vendors upon request.
Coordinate vault orders for all offsite ATM's that will ultimately supply the cash handlers with the funds necessary to replenish a cash point, base upon the time interval designated by the cash schedule.
Attend regular conference calls and meetings with the vendors and cash handlers concerning issues and updates to current and future cash points.
versee training of new hires, ensuring a full understanding of department and bank procedures.
Represent ATM Operations on projects and provide feedback as needed.
Manage emergency cash issues with offsite ATM's on weekends and weekdays as required. Communicate to vendors and escalate as necessary.
Facilitate stamp process for all offsite/onsite ATM's.
Communicate daily offsite/onsite performance
Participate in bank conversions as required.
Manage outstanding cash in offsite vaults.
Represent ATM Operations on weekly deinstall/install meetings. Communicate updates to staff as cash analysts as required.
SUPERVISORY RESPONSIBILITIES: None
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
High school diploma or equivalent.
Minimum of one year with Opticash Cash Management software, or a comparable forecasting application utilizing database tables.
Proficiency in understanding complex relationships.
Ability to manage multiple tasks.
Proficiency in Windows-based computer applications.
Strong verbal and written skills.
Excellent leadership qualities.
Strong organizational skills
Solid decision making abilities.
Ability to interface with Senior Management.
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At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.
Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.
LOCATION -- Cincinnati, Ohio 45227Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
