Senior Application Support Analyst - OCPI Framework
We are looking for a highly motivated Senior Application Support Analyst to join Tesla's Application Support team. The ideal candidate will have a good balance of building relationships with business users, solving technical problems and knowledge of enterprise level systems.
- Understand and own the end-to-end integration of Tesla's Software Application systems
- Work directly with software developers and business users to understand issues and provide solutions in real-time
- Work through tickets received from business users of globally distributed locations
- Create workarounds for issues that require immediate solutions if a permanent one is not immediately available, and document troubleshooting guides
- Setup automation and monitoring process to optimize utilization of Software Application systems
- Work as an incident commander of production critical calls that require coordination between cross-functional teams
- Degree in an Engineering field or equivalent experience
- +4 years of support engineering experience working in a globally distributed enterprise level systems
- +4 years of working knowledge of SQL and relational database management system
- +1 years of experience with Python, Go or other software development language
- +1 year of support engineering experience working in a software system utilizing OpenChargePointInterface (OCPI) framework
- +2 years of experience with monitoring tools like Prometheus, Grafana, Splunk
- +2 years of experience with Incident management and Defect management ticketing tools
- Must be able to understand integrated systems, API concepts and their dependencies
- Excellent interpersonal skills, energetic and a self-starter
- Strong organizational skills, demonstrated ability to manage multiple tasks simultaneously, and ability to meet deadlines and commitments
- Individual must be well versed in all Microsoft Applications (Excel, Word, PowerPoint)
