SAP Support Senior Consultant - Logistics (PP/QM)

Company Overview: cbs APAC is a leading international consultancy headquartered in Heidelberg, Germany. We deliver high-end quality consulting and technology services to large industrial corporations that run SAP. For more information about our company, please visit our website at cbs APAC.

Position: SAP Support Senior Consultant - Logistics (PP/QM)
Modules: Production Planning/ Quality Management

Location: Manila, Philippines

Added Input: Upon submission of your application, a link to a questionnaire specific to the applied role will be provided. Kindly ensure timely completion and response.

Job Responsibilities

AMS Support & Incident Resolution:

• Provide day-to-day AMS support to clients based in the Philippines and across the region.

• Promptly address and resolve SAP PP/QM incidents, ensuring minimal business disruption.

• Troubleshoot functional issues and work with technical teams for deeper analysis when required.

Change Request & Service Request Management:

• Evaluate, propose, and implement solutions for Change Requests (CRs) based on business needs.

• Ensure CRs are delivered within agreed timelines while maintaining compliance with governance standards.

• Handle Service Requests (SRs) efficiently and provide timely support to end-users for all SD/MM/PM-related processes

Configuration & Customization:

• Contribute to the configuration, enhancement, and customization of SAP SD/MM/PM functionalities based on business requirements.

• Collaborate with ABAP developers and other module consultants for integrated solutions.

• Participate in system testing, validation, and documentation for configuration changes.

Performance & SLA Management:

• Work closely with customers, internal teams, and regional support groups to ensure all issues, requests, and tasks are followed up and closed promptly.

• Ensure service quality by consistently meeting or exceeding SLA commitments.

Continuous Improvement & Knowledge Sharing:

• Identify recurring issues and recommend process improvements or automation to enhance system stability.

• Participate in knowledge-transfer sessions, documentation updates, and internal learning initiatives to improve team capability.