SAP Support Consultant - Finance (FI/CO)
Company Overview: cbs APAC is a leading international consultancy headquartered in Heidelberg, Germany. We deliver high-end quality consulting and technology services to large industrial corporations that run SAP. For more information about our company, please visit our website at cbs APAC.
Position: SAP Support Consultant (FI/CO)
Modules: FI/CO
Location: Manila, Philippines
Added Input: Upon submission of your application, a link to a questionnaire specific to the applied role will be provided. Kindly ensure timely completion and response.
Job Responsibilities
AMS Support & Incident Resolution:
Provide day-to-day AMS support to clients based in the Philippines and across the region.
Promptly address and resolve SAP FI/CO incidents, ensuring minimal business disruption.
Troubleshoot functional issues and work with technical teams for deeper analysis when required.
Change Request & Service Request Management:
Evaluate, propose, and implement solutions for Change Requests (CRs) based on business needs.
Ensure CRs are delivered within agreed timelines while maintaining compliance with governance standards.
Handle Service Requests (SRs) efficiently and provide timely support to end-users for all FICO-related processes.
Configuration & Customization:
Contribute to the configuration, enhancement, and customization of SAP FI/CO functionalities based on business requirements.
Collaborate with ABAP developers and other module consultants for integrated solutions.
Participate in system testing, validation, and documentation for configuration changes.
Performance & SLA Management:
Work closely with customers, internal teams, and regional support groups to ensure all issues, requests, and tasks are followed up and closed promptly.
Ensure service quality by consistently meeting or exceeding SLA commitments.
Continuous Improvement & Knowledge Sharing:
Identify recurring issues and recommend process improvements or automation to enhance system stability.
Participate in knowledge-transfer sessions, documentation updates, and internal learning initiatives to improve team capability.
