Sales Team Manager

Job Location: Budapest

Are you dynamic and results-oriented with a passion for logistics? Join our high-performing Global Shared Services Team (GSC) at DHL Global Forwarding, Freight (DGFF); a Great Place to Work certified organization and one of the “Top 20 most admired Shared Services Organizations in 2022” by the independent global Shared Services & Outsourcing Network (SSON). We are the captive Shared Service Provider for DHL Global Forwarding and DHL Freight (DGFF). We are an organization of more than 5,200 colleagues complemented by approximately 500 virtual FTE (i.e., bots applied in process automation). Our colleagues are based across six service delivery centers in Mumbai, Chennai, Chengdu, Manila, Bogota & Budapest. You will interact with people from all over the world and get the chance to a truly international organization. In this role, you will manage multiple levels of customer interaction and serve as a single point of contact to one or more of DHL Global Forwarding’s large strategic customers with customs brokerage business across multiple countries, with a focus on innovative solutions, business growth, profitability, and customer loyalty. In this role, you will have the opportunity to lead a team of professionals, aligned with a service line, and be responsible for process, stakeholder & employee management. You will ensure delivery of services are in accordance with the company policies and guidelines, and you will embed continuous improvement mindset & practices, within the team.

Key Responsibilities

Operational & Customer Delivery

• Lead Sales Management Support  (SLSSMS) Team and
• Custmer Specific Quotes Creation and Submission (SLSCSQ) Team

Data, Reporting & Continuous Improvement

• Analyze hit ratios, market pricing trends, and team performance to identify improvement opportunities.
• Ensure data accuracy and consistency across systems and databases.
• Prepare and deliver KPI reports, performance analyses, and customer‑specific reporting.
• Conduct cost‑benefit analyses and monitor financial impacts.
• Maintain and update SOPs, WIs, and customer procedures.
• Support ISO audit preparation, documentation, and representation of the team.

Team Leadership & People Management

• Lead, coach, and develop a team of pricing analysts; conduct onboarding, training, and performance dialogues.
• Prioritize and delegate tasks within the team; act as the first escalation point.
• Manage hiring processes for new team members.
• Ensure workload balance, holiday planning, and coverage during peak periods.
• Drive quality improvements, corrective actions, and preventive measures.

Stakeholder & Escalation Management

• Maintain strong relationships with customers, KAMs, MNC/CSI teams, DGF country offices, and internal stakeholders.
• Participate in customer meetings, conference calls, and performance reviews.
• Communicate proactively about quotation status, issues, and risks; escalate critical problems immediately.
• Represent the team in internal and external discussions, providing consultation and decision support.

Required Qualifications & Experience

• Bachelor’s degree in Business, Logistics, Supply Chain, or related field (preferred).
• 3–5 years of leadership experience in pricing, sales, or a related
• commercial/operational function.Strong knowledge of freight forwarding (air/ocean), pricing processes, and DHL products (advantage).
• Advanced English skills (written & spoken); additional languages are an advantage.
• Strong MS Office skills, especially Excel.
• High attention to detail, reliability, and strong analytical mindset.
• Ability to work under pressure, manage multiple priorities, and meet strict deadlines.
• Confident communicator with strong negotiation and customer‑handling skills.
• Entrepreneurial mindset, proactive attitude, and willingness to go the extra mile.

Apply now and embark on an exciting journey with us! We offer:

As part of a global company at DHL, and of a continuously growing organization in our GSC Budapest center, you will work in a multinational environment, and have endless opportunities for professional development and career progression.

• Yearly bonus – based on achievable KPIs
• Extensive cafeteria package
• Flexible working location:
• You will have 6 moths work from office, post 6 months, it will be 50% work from office and 50% work from home flexibility
• You can enjoy the facilities in our modern office in case you prefer working on-site
• Laptop, mobile, and technical equipment for home office
• Travel allowance for MÁV and BKK passes,
• and for commuting by car from outside and within Budapest
• Financial support for special life situations - wedding, child birth, funeral
• Referral bonus
• Long service award - starting at 3 years of seniority
• Extra paid time off for your birthday
• We are an AYCM sport pass partner
• Extended medical check
• Group insurance
• Gaming room and massage chair in the office, if you need to switch off during your break time
• Regular company events in the form of yearly company days, team buildings, family day, CSR actions
• Wellbeing initiatives supporting the work-life balance and the physical and mental health of our colleagues
• Personalized learning & career platform for your professional development to help you achieve your next career goal with us!

What’s Next?

After submitting your application, we try to review your CV as soon as possible. If we find you would be a good fit for one of the open positions, we will contact you shortly by phone. Since we have global centralized recruiting team, you may receive call from outside of Hungary. First you will be invited for a 30-minutes Teams interview, and if both you and team manager think it’s a match, then we would like to meet you in person in our office. After a successful personal interview, you will receive an official letter of intent, and after your written acceptance it is time for us to prepare for your onboarding. We can’t wait to welcome you to our team! By joining one of the world's leading logistics companies, you have a chance to explore a wide range of interesting job challenges and opportunitiesacross our GSC service lines and in our different divisions around the globe.