Sales Manager
The Sales Manager is responsible for promoting the hotel, and, where possible, hotels within the chain in the designated area/region. The role focuses on achieving optimal sales under the best possible conditions for the company while meeting budgetary requirements and individual KPIs.
Key Responsibilities
Promote the hotel and support chain-wide sales opportunities within the assigned area/region..
Achieve hotel budget targets and individual KPIs, including room nights, meeting room targets, ADR, and occupancy.
Visit and maintain relationships with former, existing, and potential clients, focusing on commercial accounts.
Anticipate business volume by considering hotel occupancy, holidays, weather, events, and local activities.
Understand guest requirements and ensure services meet their expectations.
Maintain accurate client and company information in the PMS and provide excellent after-sales service.
Negotiate rates and contracts with clients, confirm verbal proposals in writing, and follow up on complaints.
Support the Director of Sales in training and onboarding new team members.
Monitor competitors’ activities and contribute to market intelligence.
Execute the hotel’s sales strategy, sell room nights, and maximize revenue while adhering to company policies and ethics.
- Bachelor's Degree or Diploma in Hospitality Management is mandatory
- A minimum of 5 years of demonstrable sales experience in an equivalent capacity is required
- Proven track record in relationship building and business development, including proficiency in prospecting, networking, conducting site inspections, and executing sales calls
- Superior verbal and written communication skills with meticulous attention to detail
- Demonstrated ability to stay current with industry trends and disseminate critical information to all relevant personnel
- Exceptional organizational acumen, with a proven capacity to prioritize and manage multiple high-priority tasks concurrently
- Forward-thinking mindset to anticipate and proactively support evolving business needs
- Unwavering commitment to the highest standards of personal integrity and ethical conduct
- Demonstrated excellence in customer service delivery
