Sales Account Manager

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

The Semiconductor Process Control (Semi PC) business unit designs, builds, sells and supports a comprehensive product portfolio that ensures high-quality production of the chips that power the technologies of today and the future, including AI, data centers, automotive and electronic devices. Semi PC’s differentiated inspection, metrology and data analytic systems discover, characterize and monitor the defects and variations that can affect manufacturing processes across the semiconductor ecosystem, including high-performance logic chips, advanced memory chips, specialty semiconductors, wafers, reticles, advanced packaging, process equipment and materials. Semi PC solves our customers’ most critical challenges through a combination of innovative technologies, close collaborations, and a dynamic, global team. Semi PC is looking for talent in research, engineering, sales, marketing, and applications to ensure continued production of leading-edge process control solutions that drive our customers’ success.

Job Description/Preferred Qualifications

Key Responsibilities

Market & Opportunity Development

• Identify industries and market segments representing the best opportunities for PCB and SPC‑related products.
• Utilize available resources to understand industry trends, customer challenges, and business drivers, and identify potential customers requiring PCB & SPC related products and services.
• Build and maintain a strong prospect pipeline, ensuring a sufficient number of qualified leads.

Sales Strategy & Execution

• Identify opportunities within customer organizations and engage the appropriate decision‑makers, with the right level of resource investment.
• Execute sales strategies by clearly articulating product value propositions aligned with customer business needs.
• Maintain a strong focus on profitability, emphasizing value rather than price.

Closing & Deal Management

• Effectively manage the sales cycle: pace presentations, address objections, overcome stalls, and close deals in a timely manner.
• Achieve a strong closing ratio while maintaining appropriate profit margins.
• Manage and optimize financial exposure, including evaluations, loaners, and final tool payments.

Account & Relationship Management

• Coordinate seamlessly between customers and internal product, CE, GSS, and Service teams to ensure a successful start to customer engagements.
• Actively participate in resolving issues and ensuring smooth program execution.
• Continuously monitor customer satisfaction and proactively maintain long‑term strategic relationships.

Ongoing Customer Support

• Support delivery of high‑quality service by working closely with customer support organizations.
• Strengthen customer trust through consistent engagement and responsive follow‑up.

Strategy & Leadership

• Develop business strategies with minimal required resources, leading cross‑functional teams to achieve business objectives.
• Build and deepen executive‑level customer relationships and connect them to internal senior management.
• Influence customer long‑term technology strategy and act as a trusted business partner.
• Generate and develop new business opportunities in a matrix organization, optimizing overall business results.
• Understand customers’ technology footprint, growth plans, competitive landscape, and strategic direction.
• Drive accurate forecasting and lead customers through the entire business cycle.

Qualifications

Preferred Qualifications

• 8+ years of experience with PCB or Semiconductor tools.
• Proven experience working in a matrix management environment.
• Demonstrated track record of exceeding sales targets.
• Experience managing complex projects involving internal product divisions, partners, and customers.
• Strong ability to manage strategic accounts with complex challenges.
• Willingness to travel: ~80% local (Taiwan) and ~20% international (US/HQ).

Minimum Qualifications

• Bachelor’s degree or equivalent practical experience.
• Minimum 8 years of field sales or marketing experience in PCB_ICS, or the Semiconductor industry.
• Strong familiarity with the PCB / ICS / Semiconductor ecosystem.

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

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