RMA Coordinator - Energy Products
Do you have experience working in service operations, logistics, warehousing or material handling? Then this role might be for you! As a Service/RMA Coordinator you will be responsible for handling all RMA cases, contacting Tesla Certified Installers to agree on delivery of new components and documentation around all of this. You will be the link between our service coordination and our field service team; you will ensure that all spare part requirements are handled with great care and that our team of field technicians receive parts in time. Operating out of our office in Melbourne, you will be supporting our project planning, daily service operations, spare parts stock and small order picking.
- Manage Service spares in and out of Product Distribution Centers
- Stock management, optimizing parts mix and identifying slow and fast movers to avoid excess stock
- Handle goods received and dispatch from Melbourne Service center
- Keep a clean and transparent inventory database for Field Service locations
- Handle RMA transactions, Inventory management, demand planning with factory, shipping and parts distribution to service techs, MRB
- Support Field Teams in parts ordering and return
- Support Service teams with Continuous Improvement, Kanban Systems and 5S of Service Operations centers
- Actively participate in project and weekly planning, tracking and reporting
- Work experience within Service Operations, Logistics or Distribution centre environment
- Ability to read and fill out material transfer forms
- Must have command of the English language, both written and verbal
- Must be reliable, committed, quality focused and a self-starter
- Ability to maintain a safe working environment
In addition to a competitive compensation package, Tesla Australia & New Zealand is pleased to offer the following benefits for permanent employees:
- Employee Stock Purchase Plan (ESPP)
- Parental leave (no minimum employment period)
- Primary carers – 18 weeks at full pay or 36 weeks half pay
- Secondary carers – 6 weeks full pay
- Employee Vehicle Loan Program
- Novated Leasing (AU only)
- Well-being Fund – An annual allowance for all employees to support their well-being in ways that are meaningful to them
- Bike to work – $10 per day if you cycle to work
- Birthday Leave & Volunteer Leave
Some eligibility criteria may apply, benefits detailed above are subject to change / withdrawal at Tesla’s discretion with no prior notice.
