Retail Store Manager, Boston
Who We Are:
At Brooks, we believe movement is the key to feeling more alive. That’s why we’re driven to create gear and experiences that take people to the place that makes them feel more alive — whether it’s a headspace, a feeling, or a finish line.
Everyone who works at Brooks is propelled by a company culture that sparks excitement, fuels collaboration, inspires creativity, and ignites innovation.
Our brand values help bond us together and drive our success:
- Runner First
- We act in the best interest of the runner
- Word is Bond
- We do what we say we’ll do
- Champion Heart
- We give our all in everything we do
- There is no “I” in Run
- We stay generous with our humanity
- Keep Moving
- We find ways to move every day, because joy is kinetic!
We welcome everyone from every walk of life looking to inspire others through the power of movement - because we’re all moving towards something. Let’s run there.
Your Job:
As a Retail Store Manager at Brooks, you will serve as the strategic and cultural leader of our flagship retail location. You will oversee a multi-functional team, including a Front of House Assistant Manager, Back of House Assistant Manager, Retail Community Event & Marketing Specialist, Floor Lead and a team of 15+ Sales Associates. You hire, train, and inspire a high performing team of sales professionals who serve as frontline brand ambassadors, delivering high touch service and representing the Brooks mission to “awaken the runner in everyone”. This highly visible leadership role is responsible for driving retail excellence, optimizing store operations, fostering community connection, and delivering an authentic customer experience to every guest. You will set the pace for what a premium, performance-driven, community-first retail experience should be—building the blueprint for the future of Brooks retail.
Your Job:
As a Retail Store Manager at Brooks, you will serve as the strategic and cultural leader of our flagship retail location. You will oversee a multi-functional team, including a Front of House Assistant Manager, Back of House Assistant Manager, Retail Community Event & Marketing Specialist, Floor Lead and a team of 15+ Sales Associates. You hire, train, and inspire a high performing team of sales professionals who serve as frontline brand ambassadors, delivering high touch service and representing the Brooks mission to “awaken the runner in everyone”. This highly visible leadership role is responsible for driving retail excellence, optimizing store operations, fostering community connection, and delivering an authentic customer experience to every guest. You will set the pace for what a premium, performance-driven, community-first retail experience should be—building the blueprint for the future of Brooks retail.
Brooks is proud to offer a robust benefits package to our employees and their families!
Benefits- including medical, dental, vision, life and AD&D insurance, disability insurance, HSA and employer contribution, FSA, family & fertility assistance, 401K Savings Plan and match, employee assistance program, and transportation assistance.
Bonus- In addition to base pay, Brooks employees may also be offered an annual bonus based on company performance.
Paid Time Off- Brooks offers a generous paid time off package, paid holidays, paid sick and parental leave.
Perks- including product discounts and giveaways, employee recognition, and fitness discounts
At Brooks, we celebrate diversity & equity. We are committed to creating an inclusive environment, and encourage people of all backgrounds, perspectives, experiences, and skills to apply. Brooks is proud to be an equal employment opportunity employer. All employment decisions are made without regard to race, religion, creed, color, national origin, age, sex, gender, gender identity or expression, two-spirit identity, sexual orientation, genetic information, the presence of a physical, mental, or sensory disability, marital status, pregnancy (including childbirth and related conditions), caste, citizenship or immigration status, honorably discharged veteran or military status, actual or perceived victims of domestic violence, harassment, sexual assault or stalking, HIV or Hepatitis C infection, political ideology, use of a trained service animal by a person with a disability, or on any other basis protected by federal, state, or local law, or any other non-merit based factors.
Your Responsibilities:
Qualifications:
Bachelor’s degree in Sales, Marketing, Business Administration or related field; equivalent years of experience can be considered in lieu of degree(s)
5+ years of experience in retail, including oversight of multi-layered teams and business units; additional experience managing marketing, events, or brand community teams strongly preferred
2+ years of retail management experience
Demonstrated success driving revenue and operational performance in a high-touch, experience-driven retail environment
Strong understanding of retail KPIs (conversion, UPT, AOV, traffic, labor, inventory turn, etc.) and the levers to improve them
Experience overseeing marketing or event activations that connect brand values with real communities
High emotional intelligence and ability to lead diverse teams with authenticity and empathy
Passion for performance, service, and creating inclusive customer experiences
Strong verbal and written communication, time management, and cross-functional collaboration skills
Proficient in retail systems, staffing platforms, POS, scheduling, and reporting tools
Must be able to lift up to 50 lbs. and work evenings or weekends as needed for events or store coverage
Embraces and lives the Brooks values!