Retail Operations Specialist
HUGO BOSS, dünya çapında 19.000'den fazla çalışanıyla premium segmentte öncü moda ve yaşam tarzı şirketlerinden biridir. Ne kadar çeşitli olursak olalım, bizi bir araya getiren ortak bir hedefimiz var: Modayı seviyoruz, modayı değiştiriyoruz!
Bir marka elçisi ve mükemmel müşteri deneyimleri yaratmak için tutku, azim ve uzmanlıkla çalışan bir ekibin parçası olun. Koleksiyonlarımızı podyumdan müşterilere ilk sunanlardan biri olun! Ekibimize katılın ve sizin için özel olarak tasarlanmış kariyer fırsatlarını keşfedin!
Beklentimiz:
Key Responsibilities
Store Support
- Act as the daily point of contact between stores and head office for all operational topics
- Investigate operational issues and drive solutions with relevant stakeholders
- Manage access rights and information updates in relevant retail systems
- Oversee store stationary orders (incl. shopping bags), budgeting and cost control
- Train store teams on systems, tools and operational processes
Communication & Stakeholder Management
- Ensure high-quality, consistent communication between head office and stores (e.g. Retail Newsletter, Retail Guidelines, Trading Calendar)
- Manage relationships with selected external suppliers
- Plan and run retail challenges to engage and motivate store teams within budget
- Organize yearly local retail meetings (budget planning, agenda, logistics)
- Act as the local key contact for all Retail Operations stakeholders
Processes, Projects & Reporting
- Analyze and review current business practices to ensure efficient use of systems, standards and processes in stores
- Implement new processes, procedures and guidelines according to business needs and roll out within Western Europe where applicable
- Act as Turkey’s key contact for HQ on selected (pilot) projects and coordinate roll-out
- Coordinate store project meetings and manage Monday Trade Meetings
- Monitor and analyze direct customer feedback and key retail KPIs
- Create and update reports; support Retail Management with ad hoc analyses, reports and presentations
Profiliniz:
Your Profile
- Bachelor’s degree required; Master’s degree is a plus
- 5+ years of experience in retail operations
- In-store experience is a strong advantage
- Strong analytical, numerical and organizational skills with high attention to detail
- Excellent communication skills at all levels and a high level of commitment
- Solid understanding of retail environments and retail systems
- Excellent written and spoken English
- Strong computer literacy, especially Excel & PowerPoint
- Enthusiastic, self-confident and self-motivated; driven to initiate and support change
- Able to handle multiple demands and competing priorities successfully
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Teklifimiz:
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Global bir şirketiz ve çalışanlarımız tüm dünyayı temsil ediyor. Kapsayıcı kültürümüz, her bireyin özgünlüğünü ve bireyselliğini kucaklar. Eşit istihdam fırsatı yaratmayı taahhüt ediyoruz.Adil çalışma ortamımızın tüm potansiyelinizi ortaya çıkarmanıza yardımcı olacağına ve gelişiminize ilham vereceğine inanıyoruz.
