Reservation Agent
- Reservation Management: Handle guest reservations through various channels, including phone, email, and online platforms, ensuring accuracy and adherence to policies.
- Communication Hub: Serve as a central point of contact for guest inquiries, providing information on room availability, rates, and hotel services. Respond promptly to emails and other communication channels.
- Booking Process: Facilitate the booking process by entering reservation details accurately into the Property Management System (PMS). Update room availability, rates, and payment information.
- Guest Assistance: Assist guests with inquiries, special requests, and provide information on hotel amenities. Ensure a personalized and memorable experience for each guest.
- Collaboration with Departments: Work closely with various departments, including Sales, Front Desk, and Housekeeping, to coordinate guest requests, room assignments, and other requirements.
- Communication Enhancement: Enhance communication strategies to streamline the reservation process and improve guest satisfaction. Provide clear and concise information to guests and internal teams.
- Up-selling and Promotion: Identify opportunities for up-selling room categories, packages, and promotions to maximize revenue and enhance the guest experience.
Minimum of Diploma in Hospitality, Tourism, or related field.
Experience: At least 1 year of experience in a similar role (preferred in hotel reservations or front office).
Skills:
Excellent communication and telephone etiquette.
Strong attention to detail and organizational skills.
Proficiency in PMS (Opera Cloud, Fidelio, etc.) and Microsoft Office.
Good command of English, both spoken and written; additional languages are an advantage.
Ability to work under pressure and handle multiple tasks simultaneously.
Customer-oriented with a pleasant personality and positive attitude.
