Reporting & Analytics Lead

Overview Reporting & Analytics Lead is a pivotal role within sales tower team, responsible for further driving standardization, simplification, and collaboration across Omni-KA functions, headquarter, and divisions. This ultimately enhances operational efficiency and enable the team to consistently deliver high-quality services to support business growth. The key responsibilities of the Reporting & Analytics Lead include: 1. Centralizing Critical Support Functions across BU and Divisiosn: End-to-end support the core sales activities related to master data, goal splitting, action planning, execution and performance/incentive tracking, and continuously optimize the process to achieve closed-loop management, safeguard the sustainable growth. 2. Strategic Project Coordination: provide dedicated support for stratetic initiatives, streamline the communication mechanism, contribute to the smooth implementation. 3. Expand Support for Emerging Business: Scale operational support capabilities for emerging business models (Snack Store/Hybrid RD-/AFH), leveraging existing workflows to deliver standard and efficient ongoing support. 4. Responsible for team’s efficiency value realization: through daily service delivery and CIA exploring and innovations from AOP target tracking perspective. 5. Coaching and feedbacking : take care the team in valuable and effective way to ensure team’s solid capability and healthy engagement. 6. Stakeholder management and cross-functional collaboration: keep trust worthy and smooth collaboration with all stakeholders and cross-fuctional peers through meeting, workshop and all other active problem solving communication. Responsibilities Functional Responsibilities: Strategic Initiative and task Management Act as project leader in R&A team to coordinate a series of national projects: • Gather and clarify the project requirements through cross-function collaboration, clearly communicate within team. • Oversee the entir process by closely working with BUKA, Digital, BUTM, CSSC and R&A team, conduct the control based on DOA • Consolidate, check and ensure the final delivery to stakeholders. Master Data Management • Process master data change requests from the MT function, participate in master data standard reviews, and effectively communicate with business requestors. • Ensure the accuracy and timeliness of customer information updates in the SAP system through regular audits and cleansing protocols, which is the crucial foundation for downstream process (e.g., DC allocation and incentive calculation). DC allocation process Management • Support and manage the maintenance of DC component data, including: • Monthly sales volume data collection • Adjustment and communication of business master data switching information during component uploads • Ensuring data quality and delivering results Sales Incentive Management • Responsible for the calculation and management of sales incentives at the division KA level. • Track sales incentive target setting and achievement on a weekly basis. • Drive the standardization of the sales incentive process through the use of PBI tools and end-to-end BU/ division communication. • Perform sales incentive calculations, including SDO, MS, NR, and D&A • Continuous optimization and simplification of communication with BU People Responsibilities: • Develop and maintain strong, collaborative relationships with Commercial Omni-KA teams , CSSC partners and BU relevant functions, ensuring the highest levels of agility and support are consistently delivered. • Assist the Sales Tower Lead drive the productivity and operation excellence through ChCC CoE model and strategic enablement. • Coaching and supporting R&A team members for career development , problem solving, capability learning and building. Qualifications Qualifications: • MT Customer daily operation experience. • Bachelor’s degree or equivalent international qualification • Experience in service center (preferred) • Experience in Fast Moving Consumer Goods Companies for 8 years. • Comfortable with large sets of data and reporting tools • Possess business-related financial knowledge • Sophsticated interpersonal skills and stakeholder management experiences. Skills, Abilities, Knowledge: • Technical experience in SAP, PBI, AI. • Proficiency in basic Microsoft applications (Excel, Word, PowerPoint, PBI, Outlook and other) • Ability to read and write in English (essential), speaking (preferred) and fluency in Mandarin