Repair Services Engineer

Job Purpose:

• Tech Project Management for onboarding new programs, projects and sustaining Engineering of existing programs.

Responsibilities:

• Determine the scope based on requirements, including stating the scope of work, calculating the resources required in delivering the service and advising the Management preparing the quotation
• Help develop and support detailed execution plan working with the Operations Manager and team members from different functional disciplines (engineering, manufacturing, sales, supply chain, scheduling, quality) in an effort to ensure the timely completion of the plan. Maintain detailed action lists for all programs and working closely with the internal and customer engineering and operational teams to ensure they are completed on time and within the budget; this process will involve a detailed review of the daily overdue tasks list and follow up during the daily management meeting. Collaborates with design and services engineering and customer operations to establish new or redesign existing service programs and or processes.
• Provide support ( hardware break-fix and troubleshooting of hardware and software issues ) for services programs. Provide technical deliverables such as high level design document, user acceptance test (UAT) doc and as-built documentation. Provide outstanding quality of service and meet predefined customer service level agreement (SLAs). Carry out technology, professional and maintenance support services as per scope within the stipulated duration and or timeline. Undergo technical trainings and obtain technical certifications that are required to meet suppliers’ mandatory technical requirements. Conduct knowledge transfer training (where required).
• Creates support and repair procedures and processes, writes troubleshooting guides and develops testing techniques and test equipment fixtures. Trains operations personnel on support and manufacturing processes, product schematics, AVL’s, BOM’s drivers, applications and firmware functions. Ensures processes meets internal and external quality requirements and customer specifications. Install and configure services as per the approved implementation plan.
• Other duties as assigned

Knowledge, Skills and Experience:

• >5 to 8 Years of relevant work experience is required.

• Technical degree with Electronics field of study

• Bachelor's Degree

• Electrical Engineering (EE) degree and or relevant industry experience with focus on production integration, test and repair experience with storage, network switch, server, broadband, retail point of sale and or medical device equipment.

• Able to execute instructions and to request clarification when needed.
• Able to demonstrate complex problem solving, critical thinking, and decision-making.
• Understand, communicate, and collaborate effectively with people across various identities.
• Possesses strong leadership skills with a willingness to lead, create new ideas, and be assertive.
• Able to collaborate and build solid, effective working relationships with others.
• Able to maintain confidentiality of sensitive information.
• Able to adjust readily to change and adapt as needed.
• Able to wear Personal Protective Equipment (PPE) and/or comply with all safety protocols as required.
• Able to quickly learn/adapt to new systems and technology.
• Able to use relevant computer systems and applications at an intermediate level.

Working Conditions:

• Occasional non-standard work hours or overtime as business requires.
• Local (in-country) travel required.

TD SYNNEX Statements:

• TD SYNNEX is committed to the full inclusion of all qualified individuals. As part of this commitment, TD SYNNEX will ensure that persons with disabilities are provided reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact your recruiter. TD SYNNEX is an Equal Opportunity Employer- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. At TD SYNNEX we embody our shared values of Collaboration, Accountability, Integrity, Excellence and Inclusion. Our organization strives to provide a diverse and inclusive environment for all our colleagues, company and community.

Key Skills

At Shyft Global Services, a TD SYNNEX Company, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At Shyft Global Services, a TD SYNNEX Company, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!

We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.