Registration Representative (Reg FT)

1. Provides quality customer service to both internal and external customers. 2. Welcome and serve students who visit campus in-person or virtual Welcome Center through drop-in or appointment methods. 3. Monitor and respond to student inquiries and requests received via contact center in a timely manner, by explaining processes and procedures, helping to make appointments, referral to appropriate personnel and processing transactions. 4. Monitor and respond to student inquiries and requests received by email and text message in a timely manner, by explaining processes and procedures, referral to appropriate personnel and processing transactions. 5. Process accurate course enrollment for students to include registrations, adds, drops, swaps, withdrawals and waitlists, according to college policies and procedures 6. Enter change-of-program and pre-requisite waivers received from advisors, department heads or other departments. 7. Monitor waitlists and respond to issues from faculty, advisors, staff and students 8. Update student demographic information for new and returning students to include address, phones, personal email, chosen name. 9. Facilitate the work process between Advising/Registration and the Registrar’s Office (duplicate IDs, registration exceptions, rebills, etc.) 10. Assist students with residency appeals, academic renewal, course substitutions, graduation applications, enrollment verifications and transcript requests. 11. Reviews queries and reports for accuracy; troubleshoot, research and correct student records identified through quality-control checks or other offices (financial aid, bursar, etc.) 12. Explain student rights and privacy associated with the Family Educational Rights and Privacy Act (FERPA) and assist students with their requests and process Privacy Requests and FERPA Release forms. 13. Maintain the security and storage of student registration records and other documents (electronic/paper), including the scanning and linking process for document imaging. 14. Prepares and processes correspondence, documents/forms, reports, minutes, surveys and other materials. 15. Performs various scheduling activities. 16. Maintains and orders supplies; receives, sorts and delivers mail. 17. Prepares bulk mailings and participates in clerical preparations and activities for meetings and various college events. 18. Assists with training temporary others; may assign the work of temporary part-time and work- study student employees. 19. Perform all duties in accordance with applicable laws, collective bargaining agreements, board policies and administrative regulations and directives. 20. Performs other clerical duties related to specific/unique needs of the department. 21. Performs other related duties as required or assigned.