Receptionist
OVERVIEW
Starting wage is based on a number of factors including, but not limited to, the position being offered, location, education, training, and/or experience. Construction Resources offers additional competitive and non-financial benefits.
The Receptionist is a professional and friendly individual responsible for providing excellent customer service to visitors, clients, and employees while managing administrative tasks efficiently.
JOB DESCRIPTION
Key Performance Indicators:
- Front Desk Operations
- Customer Service
- Appointment Scheduling
- Administrative Support
- Inventory Management
- Safety and Security
Responsibilities:
- Greet visitors, clients, and employees as they arrive at the distribution center in a courteous and professional manner.
- Answer phone calls, take messages, and redirect calls to appropriate individuals or departments as needed.
- Manage the reception area, ensuring it is clean, organized, and always welcoming.
- Assist customers with inquiries regarding slab availability, pricing, and product information.
- Provide guidance to customers on navigating the distribution center and locating specific slabs or materials.
- Address customer concerns or complaints promptly and escalate issues to the appropriate department or manager when necessary.
- Schedule appointments for customers to view slabs, meet with sales representatives, or discuss project requirements.
- Coordinate appointment times with customers and sales team members to ensure availability and accommodate scheduling preferences.
- Maintain an organized calendar of appointments and notify relevant parties of any changes or cancellations.
- Assist with administrative tasks such as data entry, filing, photocopying, and scanning documents.
- Process paperwork related to slab orders, invoices, and payments accurately and efficiently.
- Update and maintain customer records, contact information, and other relevant data in the company's database or CRM system.
- Assist with inventory management tasks, including receiving and inspecting incoming slabs, tagging and labeling inventory, and updating inventory records.
- Collaborate with warehouse staff to ensure accurate inventory counts and efficient organization of slabs within the distribution center.
- Monitor access to the distribution center and ensure that all visitors sign in and receive appropriate identification badges.
- Adhere to safety protocols and procedures, including maintaining a clean and hazard-free reception area.
- Report any safety or security concerns to management immediately.
Basic Qualifications:
- High School Diploma or GED required.
- Proven experience in the construction industry.
- Previous experience in receptionist or customer service role.
- Effective communication and interpersonal skills.
- Excellent organizational skills and attention to detail.
- Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment.
- Positive attitude, self-motivated, and dedicated to providing exceptional customer service.
- Basic computer skills using Microsoft Office Suite (Word, Excel, Outlook, etc....).
Preferred Qualifications:
- 4 to 6 years’ additional education or training in office administration or customer service.
- Previous distribution center experience in receptionist or customer service role.
BENEFITS
Medical
Dental
Vision
Employer Paid Basic Employee Life and AD&D Insurance
Employer Paid Long Term Disability
Flexible Spending Accounts
Voluntary Short-Term Disability
Voluntary Life and AD&D Insurance
Voluntary Accident Insurance
Voluntary Critical Illness Insurance
EEO
At Construction Resources, our people are the driving force behind everything we do. Construction Resources is an equal opportunity employer that aspires to be the best in the business by building an associate experience that celebrates growth, development, and purpose.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to speak or hear. The employee is frequently required to sit for extended periods of time, stand, walk, climb stairs, use hands to finger, handle or feel, and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
POSITION TYPE/EXPECTED HOURS OF WORK
This is a full-time position that requires overtime as business needs dictate.
OTHER DUTIES
Please note: this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.
PRIVACY NOTICE
We value your privacy and want to ensure transparency regarding the collection and processing of your personal data. As part of our recruitment process, we require your explicit consent to collect, store, and process your personal information, including but not limited to your resume, contact details, professional experience, and other relevant data.
This data will be used solely for recruitment and hiring purposes in accordance with our privacy policy and applicable data protection regulations. Your information will be stored securely and will not be shared with third parties without your consent.
By submitting your application, you agree to the collection and processing of your personal data for the purposes stated above. You may withdraw your consent at any time by contacting us at [email protected].
