Real Time Analyst

Our Story   Hello there. We’re Zopa.   We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com!  We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces.  If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife At Zopa, our customer service teams support customers by answering questions about our products as quickly and accurately as possible. Our Real Time Analysts play an important role in the day-to-day operation of these teams, helping to manage intraday performance and resource decisions as demand changes. The Real Time Analyst will manage live performance to support service levels and customer outcomes, making real-time staffing and resourcing decisions across channels. The role includes regular interaction with stakeholders across Operations and Workforce Management, and contributes insights back into forecasting, scheduling, and continuous improvement. With a delivery roadmap through 2026, this is an opportunity to help shape how Real Time operates at Zopa.