Track and Trace Representative
At Rapido Solutions Group, we connect fast-growing U.S. companies with top global talent.
From Guadalajara and León, we create career opportunities that bridge Mexico and the U.S. logistics industry.
We value diversity, joy, and passion, fostering a dynamic workplace where people grow both personally and professionally. Our goal is to be the best place to work, offering wellbeing programs, social initiatives, and real career growth.
📍 Location: Guadalajara
🕒 Schedule: Monday to Friday 14:00 - 23:00
🌐 English Level: B2 Intermediate
💵 Salary: $15,000 MXN / month gross
💼 About the position
Join our Track and Trace Team and help keep our logistics network moving. You’ll be the vital link between customers, carriers, and internal teams — ensuring every shipment runs smoothly from start to finish.
Whether it’s solving a last-minute issue or tracking a delivery, your communication and problem-solving skills will make a direct impact.
💬 What You’ll Do
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Respond to customer inquiries via phone, email, or chat
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Coordinate pickups, deliveries, and schedules
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Track & trace shipments, providing real-time updates
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Resolve issues with carriers and operations teams
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Maintain service documentation and compliance reports
🧠 Core Skills & Qualifications
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Excellent verbal and written communication in English (B2 level)
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Strong problem-solving and conflict-resolution abilities
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Ability to multitask and manage priorities effectively
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Customer-focused mindset and positive attitude
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Calm and professional under pressure
Compensation & Benefits
Effective after 3 months of employment
Benefits and Allowances
- Savings fund: 4% net
- Grocery vouchers: $1,000 MXN
- Attendance bonus: $500 MXN
Insurance Benefits
- Major and minor medical insurance
- Life insurance
- Dental insurance
- Vision insurance
- Funeral expense coverage
