IT Virtual Desktop Manager (Azure)

Job Description:

We are looking for an experienced Azure Virtual Desktop IT Manager to lead our virtual desktop infrastructure team. The ideal candidate will have a strong background in managing Azure Virtual Desktop environments, along with proficiency in Nerdio Manager and other Azure management tools.

Key Responsibilities:

• Strong understanding of Azure Virtual Desktop Infrastructure, Operations and end to end connectivity.
• Develop and implement strategies for AVD deployment, management, and optimization.
• Ensure the team follows best practices and maintains high standards of performance and security.
• Oversee the configuration and management of AVD host pools, workspaces, and session hosts.
• Ensure efficient management of AVD images and scaling solutions.
• Implement and enforce security policies and procedures to ensure secure system access.
• Utilize Nerdio Manager for Enterprise to manage and optimize AVD, Windows 365, and Intune environments.
• Troubleshoot and resolve complex issues related to virtual desktops and applications.
• Oversee the configuration and management of Azure IaaS, VNet, NSG, and firewall settings.
• Utilize Azure Monitor, Log Analytics, and Diagnostics settings for monitoring and troubleshooting.
• Implement automation to improve service delivery and reduce operational overhead.

• Collaboration and Documentation:
  • Collaborate with other IT teams to identify and implement improvements.
  • Maintain comprehensive documentation related to VDI, virtual apps, and mobility activities/processes.
  • Ensure adherence to ITIL processes and use of ticketing tools like ServiceNow.

• Required Qualifications:
  • Associate or Bachelor's degree in Computer Science or related discipline, relevant experience may substitute for the degree
  • 8-10 years of overall virtualization technology experience.
  • 8-10 years extensive Microsoft server/desktop administration and Active Directory in multi domain forest environment (including GPOs, JSON, PowerShell scripting, DNS, DHCP, ADFS, RDS, SQL)
  • Expertise in the Windows 10,11 operating environment, imaging process and Office 365
  • Experience creating, maintaining, and communicating complex information technology documentation
  • Working experience of Azure administration
  • Experience creating software packages, deployment, patch management, data, and cost analytics
  • Knowledge of Azure cloud, networking, and enterprise architecture
  • Experience with security hardening of VDI infrastructure.
  • Hands-on experience with network connectivity to Azure.
  • Experience working with multiple vendors such as Microsoft (primary), Citrix, and VMware Horizon (desirable but not required)

Internal Eligibility Criteria

• Must be a regular employee with at least 6 months tenure

• Not enrolled in a Performance Improvement Plan and must not have an active, ongoing, or pending Ethics Point, Data Privacy, Employee Relations cases/disciplinary record/s

• At least "Meets Expectations" or have satisfactory rating as per R1's performance rating system

• Must not have failed any internal selection process or Apprenticeship Program in the last 6 months
   
  Reminder: Please ensure your line manager is informed prior submitting your application
   

• Experience:
  • Proven experience in managing AVD environments in a production setting.
  • Experience in leading and managing technical teams.
  • Hands-on experience with network connectivity to Azure.

• Soft Skills:
  • Strong leadership and team management skills.
  • Excellent problem-solving and troubleshooting abilities.
  • Effective communication and collaboration skills.
  • Ability to work independently and as part of a team.