Quality Service Specialist;质量服务专员

Overview Being a service expert of hotline to manage and handle complaint which has potential risk to be crisis; and escalate according to governing procedures to avoid crisis. Coordinate with cross functions to action and solve the complaints. provide high level services to create consumer loyalty. Make appropriate communication to relax the tense relationship caused by quality complaints. Coordinate 3rd party’s sampling and payment in mybuy Responsibilities Manage hotlines and listen consumer’s voice and record properly; Handling daily complaint – if facing challenge, upgrade to high level; Fulfill accurate quality reports on time and drive related department taking action Track action plan progress with plants to avoid repeating of the quality incidence. Generate & issue consumer/customer complaint report on weekly & monthly basis. Develop Q&A of consumer/customer complaint to standardize communication. Conduct Consumer / customer complaint management training to Sales and Plant team. Label file artwork check and release to plants Qualifications Minimum 1 year experience with quality complaint management related field, such as hotline management Foods industry and plant quality control experience is desired. Good communication skill and willing to communicate with different level people. Strong written and verbal communication skills Be patient and open-minded; Be able to work under high pressure Customer-centric and collaborative Possess high personal integrity and standards Basic English skill & computer skill such as Microsoft office, desired in PowerBI and SAP expertise.