Quality Assurance Manager (QAM) Westair Aviation (Part 127 AOC)

About the job

Westair is seeking an experienced and motivated Quality Assurance Manager AOC's and ATO's to lead our Quality Assurance System across all operational and maintenance functions. The QAM will play a critical role in ensuring regulatory compliance, operational safety and continuous improvement within the organization. This position is a nominated postholder, based in Windhoek, Namibia, and must be acceptable to the Namibian Civil Aviation Authority (NCAA).

Duties and responsibilities:

• Establish, manage and maintain an effective Quality Assurance System (QAS) and documentation control.
• Plan, conduct and oversee internal and external audits across all departments, including maintenance, operations and training.
• Ensure compliance with the Namibia Civil Aviation Regulations (NAMCARS) and the company’s quality standards.
• Identify operational risks and propose corrective/preventative actions to management.
• Maintain an updated hazard register and report findings to the Senior Accountable Manager (SAM) and senior leadership.
• Oversee audit processes for subcontractors and service providers to verify compliance with service level agreements.
• Serve as liaison with the NCAA and other external quality-related bodies.
• Provide quarterly quality and compliance reports and participate in management review boards.
• Monitor implementation of regulatory changes affecting operational and maintenance functions.
• Ensure current and accurate controlled documentation and technical manuals are maintained.
• Provide advice to management on quality assurance matters, including new projects and regulatory developments.
• Actively participate in industry forums, safety committees and quality networks.

Minimum requirements:

• At least 3 years of relevant experience in a quality or safety department within an aviation organization.
• Successfully completed an NCAA-recognized Quality Assurance course.
• Have a working knowledge of the relevant types of aircraft operated by the company.
• Successfully completed the following training courses:
• Quality Assurance Management
• Aviation Auditor
• Namibia Civil Aviation Regulations
• Human Factors (or Human Factors Maintenance)
• Crew Resource Management (CRM) or Team Resource Management (TRM)
• (Optional) Occurrence/Incident/Accident Investigation
• Ideally holds or has held one of the following qualifications:
• Commercial Pilot License
• Air Traffic Control License
• Aircraft Maintenance Engineer’s Qualification
• Preferably have a minimum of 5 years aviation experience in one or more of the following domains:
• Aircraft Flight Operations
• Air Traffic Control
• Aircraft/Component Maintenance or Airworthiness
• Aircraft Manufacturing
• Proven experience in managing audits, ensuring regulatory compliance and driving quality and safety improvements in aviation environments.

Applications close on 28 February 2026. Westair is an equal opportunity employer.