Quality Account Engineer
As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
Ciena is a global leader in high-speed connectivity, delivering adaptive networks that enable exponential growth for service providers, enterprises, and governments. Quality is fundamental to that mission. This role plays a critical part in protecting customer trust by driving end-to-end quality outcomes across hardware and software platforms, while partnering closely with customers and internal teams to prevent issues before they occur.
How you will make an impact:
• Drive resolution of customer-impacting quality issues by identifying root causes and leading cross-functional corrective and preventive actions
• Act as a quality subject matter expert bridging Research and Development (R&D) teams and customer-facing Quality Management activities
• Partner with account teams and customers to understand quality requirements and ensure alignment with customer baselines
• Analyze, communicate, and report customer quality results and trends to internal stakeholders
• Monitor and publish quality metrics that support continuous improvement initiatives
• Recommend and implement enhancements to quality assurance processes and integrated hardware and software workflows
• Support day-to-day Global Quality activities across the customer lifecycle
The must haves:
• Bachelor of Science degree in Electronics Engineering or a related technical discipline
• 5+ years of proven experience in quality engineering or quality management roles
• Strong experience performing root cause analysis in complex, multi-layered platform environments
• Working knowledge of telecommunications equipment and customer network baselines
• Familiarity with Network Element technologies including Synchronous Optical Network (SONET), Synchronous Digital Hierarchy (SDH), and Ethernet
• Ability to manage multiple priorities in an agile or scrum-based development environment
• Strong attention to detail with the ability to work independently and collaboratively with minimal supervision
Nice to haves:
• Experience working directly with global customers and account teams in a telecom environment
• Exposure to integrated hardware and software quality processes
• Experience defining, tracking, and reporting quality metrics for continuous improvement
• Demonstrated ability to influence cross-functional teams without direct authority
• Strong analytical and problem-solving skills
• Excellent interpersonal and communication skills
• Documented training or quality-related certifications
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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
