Public Policy Manager

Responsibilities :

• Track and assess policy issues in the MENA region related to risks of on-platform harm across all Meta Family of Apps (FoAs).
• Flag emerging risks and trends to the Public Policy team for proactive intervention.
• Triage inbound content related requests from external partners across the region.
• Coordinate with relevant internal teams to follow up and resolve cases.
• Escalate any blockages or unresolved issues to sub-regional heads or designated country Points of Contact (PoCs).
• Ensure proper documentation, closure and external response for each case.
• Support MENA Policy Stakeholders in resolving access issues to FoAs.
• Manage account escalations from external partners such as verification and account ownership, including triaging, follow-up, and case closure.
• Escalate persistent issues to sub-regional heads or country PoCs (Please specify: "which entails xxx and xxx"—add details about specific account support tasks, e.g., verifying account ownership, facilitating access restoration, etc.)
• Maintain the team calendar, including offsite dates, leave schedules, and key regional events.
• Liaise with the Strategy & Operations team on all budgetary matters to ensure compliance and efficiency.
• Manage contracts, invoicing, and budgetary quarterly reporting for the team.

Requirements

• Degree in public policy, law, politics, international relations, economics, or a related field.
• 1-2 years of professional experience in policy, tech, or a similar field.
• Knowledge of tech policy issues like AI, privacy, and online safety.
• Understanding of social, cultural and political systems and policy institutions in MENA.
• Excellent communication and persuasive skills in English and Arabic.
• Ability to work collaboratively in a matrix environment.
• Strong organizational and project management skills.
• Experience in policy, operations, or content moderation within tech or social media platforms.
• Excellent communication and stakeholder management abilities.
• Ability to work independently and handle sensitive issues with discretion.
• Familiarity with the MENA region and its policy landscape is a plus.

Benefits

• Competitive salary
• Healthcare contribution and inclusion in company pension scheme
• Work laptop and phone
• 25 days annual leave (pro-rata) plus paid bank holidays
• Expanding workforce with potential for career progression for top performers.