Operations Support Assistant-Dispatch

Job Title: Operations Assistant

Location: Mohali, Punjab

About the Role

The Operations Assistant supports field operations by planning and reviewing technician routes using GIS and OnPath systems. The role focuses on monitoring job priorities, SLA-driven tasks, and technician schedules to ensure efficient daily routing and timely job completion.

The ideal candidate is highly organized, analytical, and comfortable working in a fast-paced, process-driven environment.

Key Responsibilities

• Plan and optimize daily routes for technicians using GIS tools.
  • Review technician schedules to ensure required jobs are assigned for the day.
  • Monitor job priorities, mandatory tasks, and SLA-driven tickets.
  • Perform routing quality checks using OnPath and internal dashboards.
  • Analyze reports and GIS data to ensure efficient route planning.
  • Dispatch technicians through OnPath and coordinate via calls for high-priority tickets.
  • Monitor technician SLEs and route compliance throughout the day.
  • Respond to manager queries and provide operational routing support.
  • Ensure timely execution of jobs by maintaining routing accuracy and workflow tracking.

Education & Experience:

Qualification: Graduate (Only Non-Technical Background)

Experience: Fresher

Required Skills:

• Basic analytical thinking with ability to understand job priorities and routing needs.
  • Basic knowledge of Microsoft Excel for data tracking and updates.
  • Ability to understand maps and willingness to learn route planning (OnPath).
  • Ability to read simple dashboards and reports for daily operations.
  • Good communication skills for coordination with technicians and managers.
  • Ability to follow instructions and work in an SLA-driven environment.
  • Attention to detail while reviewing routes, job assignments, and priorities.
  • Ability to handle multiple tasks with proper time management.
  • Comfortable working with digital tools and systems.
  • Positive attitude, accountability, and willingness to learn.

Shift & Work Schedule:

• Day shift
• Rotational only based on business Requirements.
• Extended hours based on project needs
• Overtime OT as applicable