Project Manager
*Please submit CVs in English*
Position Summary: The position of Project Manager is a key player at TransPerfect Translations. Project Managers execute all projects from start to finish and serve as a single point of accountability for their successful completion. The Project Manager is responsible for the entire life cycle of all projects assigned to them and serve as a single point of contact/accountability.
Description:
Confirm clarity of instructions prior to initiating project workflow, liaising with Account Executive to modify/correct project instructions/parameters as needed
Coordinate with Account Executives to educate/advise clients regarding the best way to accomplish their goals for individual projects – potentially contacting clients directly
Negotiate rates and deadlines with contract linguists in order to maximize profitability and project completion speed
Use Computer Assisted Translation tools whenever possible to maximize consistency and profitability
Use appropriate reference materials/glossaries as needed to maximize consistency and quality
Communicate any issues/problems/delays/additional information to Account Executive on an immediate basis and work to troubleshoot any issues that arise
Effectively liaise with other departments that are essential parts of project workflow (for instance, Quality Managers, Desktop Publishing, etc.)
Perform a Final Eye quality check and issue a Quality Score for the Quality Manager prior to sending a job out
Return completed project to Account Executive on time or early
Bill projects completely and accurately within 24 hours of project completion, complying
Establish and maintain working relationships with contract linguists located around the world: Consistently give both positive and negative feedback; File Corrective Action Forms as needed for substandard work performed and work with QA to impose appropriate financial sanctions in those cases
Investigate/resolve client complaints, problem solve and work with QA/Management to ensure that appropriate systemic changes are implemented to ensure that any problems that occurred cannot be repeated
Based on management approval, be involved with training of new employees/Account Executives, as needed
Based on management approval, attend trade shows/conferences/client meetings, as needed and/or execute sample jobs and/or projects with a higher level of complexity/difficulty
Work to understand and be knowledgeable about your clients as well as your vertical, including current events, business trends and industry leaders
Make recommendations to your manager on ways to improve any processes, etc. as part of TransPerfect’s commitment to continual improvement
Perform other special projects or duties when required
