Program Manager
Petal is a leading Canadian healthcare orchestration and billing company that revolutionizes healthcare systems to make them agile, efficient, and resilient by enabling the forecasting and shaping of world-class healthcare through Healthcare BI, advanced analytics, and informed insights.
Our commitment to fostering an exceptional workplace culture has earned us notable recognitions, including being listed as a Great Place to Work in both the technology and healthcare sectors. Join us in our mission to empower healthcare innovators and improve healthcare differently.
What you can expect when joining the team
You will act as a program manager, responsible for the management and success of the projects and programs assigned to you. Reporting to the Director of Professional Services, you will act as a resource person between the clinical, deployment, product, and technical teams to ensure the smooth integration of our technology solutions into our clients' professional practices. You will be responsible for deliverables and will ensure the smooth running of each stage of project and program implementation.
Your daily life
In your day to day, you will be led to:
Define, communicate, and maintain a clear and consistent vision of the strategic objectives of the project/program, ensuring that they are aligned with organizational priorities;
Plan, coordinate, and supervise the entire life cycle of the projects that make up the program, in collaboration with internal and external stakeholders;
Identify human and material resource requirements, develop timelines, and estimate the costs of project/program activities under your responsibility;
Establish and communicate clear priorities among project activities to teams.
Ensure effective program governance by representing issues and progress to management and facilitating strategic decision-making;
Work with representatives from different departments to oversee project documentation and update relevant knowledge bases.
Take the initiative to determine changes to the scope of work and ensure that relevant planning measures are taken with internal and external clients to reassess and modify the scope of work, budget, and schedule.
Analyze client or user requests and needs, and lead the design of coordinated solutions in collaboration with functional teams.
Monitor and evaluate overall program performance using key performance indicators (KPIs), produce progress reports, and recommend optimization actions as needed;
Act as a point of contact to ensure constant communication, active listening, and understanding of customer needs;
Coordinate project/program resources; engage and mobilize people to carry out planned tasks and proactively manage activities;
Understand business issues, identify needs, and propose strategies to increase the added value of projects.
