Program Manager - HR
Role Name : Program Manager L&D
Reports into : Program Leader L&D
Management Level : 6I
Location : Tikri
Shift : 11am 8pm
Mode : Hybrid
Role Summary
The Program Manager Learning & Development would design, develop, deploy, and manage end to end learning programs aligned with business priorities. This role requires a strong blend of facilitation expertise, instructional design capability, program governance, and business solutioning. The incumbent will act as a strategic partner to stakeholders, translating business challenges into impactful learning and capability solutions.
Key Responsibilities
Learning Strategy and Business Solutioning
- Partner with business leaders to diagnose capability gaps and performance challenges
- Translate business problems into scalable learning solutions (learning journeys, blended programs, interventions etc.)
- Design customized, outcome-driven learning solutions aligned to organizational strategy
- Act as a consultant to the business, recommending learning or non-learning interventions where relevant.
Program Design & Content Development
- Lead end to end design of learning programs (ILTs, VILTs, blended, digital, self-paced)
- Create or curate high-quality learning content, including, facilitation presentation, facilitator guides, participants workbooks, case studies, simulations, role plays, digital learning assets (videos, microlearning, assessments)
- Ensure instructional design principles are applied (adult learning principles, experiential learning, behavior change focus).
Facilitation & Delivery Excellence
- Facilitate learning programs for professional/behavioral and managerial development.
- Drive high levels of learning engagement through experiential, discussion-led facilitation.
- Coach internal facilitators and enable faculty readiness when required
- Continuously refine facilitation approaches based on participant feedback and business needs.
Program Deployment & End-to-End Management
- Own the entire program lifecycle: Needs analysis, design & deployment, pilot and rollout, measurement and optimization
- Building communication and marketing materials related to program implementation.
- Manage multiple learning programs simultaneously with strong governance and execution rigor.
- Coordinate with internal teams (HRBPs, SMEs, business leaders) and external vendors/partners.
- Ensure timely delivery, quality standards and cost optimization.
Stakeholder & Vendor Management
- Build strong relationships with senior stakeholders and HR partners
- Present learning proposals, progress updates, and impact reports to leadership
- Manage external vendors, facilitators and content partners for delivery and development
- Ensure alignment between stakeholders, vendors and internal teams.
Measurement, Impact & Continuous Improvement
- Define success metrics aligned to business outcomes (behavior change, performance improvement)
- Measure program effectiveness using feedback assessments and impact evaluation frameworks.
- Use insights and data to continuously enhance learning solutions
- Document best practices and create reusable learning frameworks.
Key Skills & Competencies
Technical/Functional Skills
Strong expertise in
- Facilitation (in person & virtual)
- Instructional design & content development
- Program & Project management
Experience in deploying:
- Professional and managerial development programs
- Large scale learning interventions and long-tenured learning programs
- Familiarity with Workday/LMS/LXP platforms and digital learning ecosystems
- Ability to create compelling learning narratives and solutioning proposals.
Behavioral competencies
- Business acumen and consultative mindset
- Strong stakeholder influencing skills
- Excellent communication and presentation skills
- High ownership, accountability, and execution discipline
- Ability to work in ambiguity and manage multiple priorities
- Creative problem solving and solution orientation
Education & Experience
- Post Graduate qualification in HR, Organizational Development, Learning & Development, Psychology, or related fields preferred.
- 6- 10 years of experience in Learning & Development with:
- Significant experience in program management
- Solid facilitation experience
- Proven exposure to solutioning for business problems
- Experience in corporate, consulting, or large-scale organizational learning environments is an advantage.
Location - Gurugram,Chennai,Noida,Hyderabad
