Professional Services Specialist - Technical Architect

Job Summary

Being part of InterSystems Professional Services means becoming an expert consultant delivering creative solutions with our top-tier clients. As a Professional Services Specialist, you will be responsible for designing, implementing, and optimizing robust client solutions around our IRIS and TotalView products. It requires application development and deployment skills, hands-on configuration and problem-solving, and customer presence and presentation abilities to deliver top-notch solutions tailored to meet our clients' unique requirements.  

If you love solving important and complex problems, then InterSystems Professional Services will be a great place to build your career. Join us to develop your ideas into provocative points of view and transformative insights that help shape industries. 

 Responsibilities

Consultation and Analysis

• Collaborate with clients to understand their business needs and requirements. 
• Conduct thorough assessments of existing customer database systems, identifying areas for improvement and optimization. 
• Advise, guide, and educate customers on proper usage and implementation best practices. 

 Project Management

• Work collaboratively with the customer project team, our internal global InterSystems financial solutions team and associated IRIS teams to satisfy customer project requirements.  
• Develop comprehensive implementation plans, considering technical architectures, model design, migration strategies, and operational best practices. 
• Work individually or lead a team of professional services resources to successfully execute customer implementation projects, meeting the defined and agreed upon deadlines/milestones. 

 Technical Expertise 

• Architect and design database solutions that align with clients' business goals and industry best practices. 
• Execute on plan by implementing solutions from install through configuration, testing, and deployment. 
• Coordinate with product management to enhance product offerings based on client desires/needs.

 Customer Relationship Building: 

• Present strategy and project plans to customer stakeholders. 
• Coordinate with InterSystems' Account Representatives, Sales, Support, and other departments to ensure a seamless and productive relationship with our clients. 
• Write competitive proposals and business cases for services to support our product offerings. 

 Experience and Qualifications

• 7+years of experience in business consulting to clients focused on digital transformation, data integration and management, building operational and / or analytic applications, with deep knowledge of data management architectures, technologies, and high-quality application design. 
• 3+ years of demonstrated ability to identify, shape, sell, and lead management consulting work commercially, working collaboratively with client leaders and teams 
• Outstanding interpersonal, communication, and presentation skills 
• Strong technical and business writing skills 
• Proven success in contributing to a team-oriented environment 
• Demonstrated experience with most/all of the following: 

• SQL and ODBC / JDBC 
• Object-Oriented programming languages 
• XML, XSLT, JSON, SOAP, REST 
• Cloud hardware services, containers, Kubernetes, etc. 
• Windows, Unix/Linux, MAC OS X 
• API Management 

 Education and Training

• Bachelor’s degree in Computer Science, Applied Math, or technical / analytical equivalent