Production Support Engineer

Want to make an impact? Join our pack and come work (and play!) with us.

We believe everyone deserves the unconditional love of a pet—and at Rover, our mission is to make it easier to experience that love. Founded in 2011, the Rover app and website connect dog and cat parents with loving pet sitters and dog walkers in neighborhoods across the US, Canada, and Europe. We empower our community of trusted pet sitters and dog walkers to run their own pet care businesses on Rover with the tools and security of a global company to back them.

Headquartered in Seattle, Washington, we work closely with our teams in Barcelona, San Antonio, Spokane, and remote locations. We’ve got a reputation for being a great place to work, having been named among the 100 Best Companies to Work For in Seattle Business Magazine and Washington’s Best Workplaces in the Puget Sound Business Journal. We're an agile, fast-growing company, and our leadership comes from some of the world's most respected tech companies. 

At Rover, our furry coworkers are just as important as our human ones—and we wouldn’t have it any other way. Along with making the joys of pet parenthood more accessible, we’re committed to fostering a diverse, inclusive, and welcoming community of pet people—and that starts with our employees.

The support engineer would be joining the Site Reliability (SRE) Team. The SRE team is responsible for the Rover platform’s overall performance, scalability, and reliability. We use observability tools, investigative skills, and data to help our engineering teams deliver a stable, reliable, and robust experience for our owners and sitters. The SRE team is part of the Platform Engineering division. As such, we work broadly across the company, serving many partners and requiring exceptional partner communication and relationship building. 

 

We are seeking a highly motivated and technically skilled Support Engineer to join our team. This role is critical in ensuring the stability, performance, and availability of our production systems and maintaining a positive customer experience. The ideal candidate will serve as the primary technical liaison between our Customer Experience (CX) team and our Product Development teams, focusing on rapid response, in-depth troubleshooting, and effective resolution of customer-impacting issues. This is an ideal position for a technical, customer-focused individual familiar with large-scale consumer websites and mobile applications. We are looking for someone who can thrive in a collaborative environment, have a true passion for Rover’s mission and values and are passionate about building a deep and wide understanding of Rover’s systems and using those to improve our systems.

The support engineer would be joining the Site Reliability (SRE) Team. The SRE team is responsible for the Rover platform’s overall performance, scalability, and reliability. We use observability tools, investigative skills, and data to help our engineering teams deliver a stable, reliable, and robust experience for our owners and sitters. The SRE team is part of the Platform Engineering division. As such, we work broadly across the company, serving many partners and requiring exceptional partner communication and relationship building. 

 

We are seeking a highly motivated and technically skilled Support Engineer to join our team. This role is critical in ensuring the stability, performance, and availability of our production systems and maintaining a positive customer experience. The ideal candidate will serve as the primary technical liaison between our Customer Experience (CX) team and our Product Development teams, focusing on rapid response, in-depth troubleshooting, and effective resolution of customer-impacting issues. This is an ideal position for a technical, customer-focused individual familiar with large-scale consumer websites and mobile applications. We are looking for someone who can thrive in a collaborative environment, have a true passion for Rover’s mission and values and are passionate about building a deep and wide understanding of Rover’s systems and using those to improve our systems.

Rover is an equal-opportunity employer committed to promoting a diverse, inclusive, and inventive environment with the best employees. We’re driven by seeing our people succeed and grow, and we work to ensure everyone contributes to their fullest potential. We consider all qualified applicants without regard to age, race, color, ancestry, national origin, religion, disability, protected veteran status, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable laws, regulations, and ordinances.