Product Owner

HYPR, the Identity Assurance Company, helps organizations create trust in the identity lifecycle.  We are a community of bold thinkers and energetic doers who imagined a brand new approach to identity security and, at the same time, are eliminating a pervasive and persistent 60-year old problem – the password. Since being founded in 2014, the company has grown to be the premium provider of authentication security to marquee brands around the globe and are quickly becoming the recognized leader in Identity Assurance. We are looking for exceptional people with the ambition and the will to positively change the world. If that sounds like you, join us on our mission to create a passwordless world and secure the identity lifecycle.

About the Role

We are seeking an experienced Product Owner to manage a portfolio of products and drive execution from solution exploration through development and delivery/release. This role partners closely with Product Management, Product Design, Product Documentation, Engineering, QA, and Customer Support to ensure high‑quality outcomes and predictable delivery. The ideal candidate is hands‑on, detail‑oriented, and thrives in fast‑paced Agile environments.

Experience & Qualifications

• Minimum of 6 years of experience as a Product Owner 
• Proven experience managing multiple products or a product portfolio
• Strong understanding of Agile delivery practices (SAFe/Scrum/Kanban)
• Excellent communication, prioritization, and stakeholder management skills
• Experience working with cross‑functional teams across geographies/time zones

Core Responsibilities

Feature Backlog Ownership

• Own and maintain a prioritized, ordered product backlogs
• Break epics into well‑defined user stories with Product Managers
• Ensure all backlog items communicate clear user and business value
• Define explicit acceptance criteria
• Identify and manage inter‑team and cross‑product dependencies
• Regularly prunes outdated, low‑value, or redundant backlog items

Sprints & Schedules

• Lead backlog refinement (grooming) sessions
• Actively participates in sprint planning
• Answer scope and requirement questions in real time during development
• Maintain sprint focus and guards against scope creep
• Review estimates, capacity, and schedules with product leadership
• Proactively escalate delays, risks, and blockers to Product and Engineering leadership

Acceptance & Quality

• Validate stories against defined acceptance criteria
• Review completed work with Engineering and QA
• Formally accept or reject stories
• Capture learnings and outcomes to inform backlog reprioritization
• Enable internal use initiatives (aka dogfood)
• Enable customer betas / external releases (test flight, beta mgmt.)
• Contribute to retrospectives on bugs and quality issues, including root‑cause analysis

Delivery & Go/No-Go Metrics

• Define release exit criteria and go/no‑go metrics in partnership with Engineering, Product, and Leadership
• Ensure end‑user documentation is drafted, reviewed, and ready for release, including how‑to guides, configuration steps, known limitations
• Ensure internal documentation is updated and current, including:
• Operational runbooks, Known issues. Escalation paths
• Ensure Customer Support enablement, including:
• Knowledge base (KB) articles, Feature overviews, Common questions. Known issues and workarounds
• Ensure release enablement assets are prepared and delivered, including:
• Release notes, feature flags, rollout and enablement instructions

Tools & Technology

• Agile and product management tools such as Aha!, Jira, and Confluence

What Success Looks Like

• Backlogs are consistently prioritized, refined, and execution‑ready
• Delivery timelines are predictable and risks are surfaced early
• Releases meet defined exit criteria and go/no‑go metrics
• Quality issues decrease over time through clear acceptance and root‑cause learning
• Stakeholders have confidence in delivery and visibility across the product portfolio

Note:

This job is position is hybrid at our Belgrade, Serbia office.

Our salary ranges are based on paying competitively for our size and industry, and are one part of our total compensation package that also includes equity, benefits, and other opportunities at HYPR. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to other HYPRions. We expect the majority of the candidates who are offered roles at HYPR to fall healthily throughout the range based on these factors. 

As the premium provider of authentication security, HYPR is committed to preventing identity fraud by safely and accurately verifying the identities of our employees. Accordingly, all new employees are required to participate in an automated identity verification process, which includes document verification, location detection, and facial recognition, on their first day of employment with the Company.  To learn more about this identity verification process, please contact [email protected].

HYPR is an Equal Employment Opportunity employer and will not discriminate against an applicant or employee based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other applicable legally protected characteristic under federal, state or local law. 

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state and/or local laws.  A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on HYPR. Please inform [email protected] if you need assistance completing HYPR’s application process.