Product Lead - AI

Amsterdam, Noord-Holland, Netherlands February 25, 2026

At bunq, we're not just building a banking app; we're reshaping how people around the world experience financial freedom. As our Product Lead - AI, you will be the driving force behind the revolution of our customer support. Your mission is to provide our users (Eva) with the best support imaginable: instant, efficient, and infinitely scalable, by leading the strategy and execution for our AI assistant, Finn.

Take ownership

As the Product Lead - AI, you will own the product vision and roadmap to create a world-class, AI-first support experience.

Drive the product strategy for our AI assistant, Finn, to instantly and effectively resolve user inquiries, significantly reducing the need for human intervention while boosting customer satisfaction.
Lead the end-to-end product lifecycle, collaborating with engineering, design, and support teams to define, build, and launch new AI capabilities that deliver a seamless user experience.
Develop and implement a robust cost-management strategy for our LLMs, ensuring our AI support remains highly scalable by reducing, controlling, and accurately predicting operational costs.