Product Engineer, Megapack, Energy

Join Tesla Energy and embark on an exhilarating journey to revolutionise energy storage technology while shaping a more sustainable future. We are seeking a motivated and dynamic Engineer to play a pivotal role in ensuring the optimal performance of our utilty-scale BESS systems across Australia and New Zeland.

A key responsibility of this role involves the meticulous identification of root causes behind design, process, or firmware failures within our expansive fleet of energy storage systems. You will engage with customers, internal engineering teams and technical support to ensure Tesla meets its obligations and commitments. Data analytics is also crucial to gain valuable insights into various use cases and field-related challenges.

• Rapidly diagnose malfunctioning equipment to ascertain the underlying cause of the outage and expedite restoration of normal operations. 
• Innovate and construct internal software tools and interactive dashboards tailored for the Service Engineering and Field Service Team. 

• Aggregate and synthesize fleet data, constructing analytical tables and dynamic dashboards to facilitate meticulous tracking and comprehensive reporting. 

• Collaborate with cross-functional teams, including the field team, engineering, software/firmware experts, to pinpoint the root causes of product field failures. 

• Drive enhancements through targeted interventions in design, software/firmware development, or manufacturing processes. 

• Pinpoint the underlying causes of equipment malfunctions, orchestrating prompt restoration of operational functionality. 

• Offer expertise in handling escalated customer cases, striving to curtail system downtime and ensure customer satisfaction. 

• Effectively oversee concurrent internal projects, adeptly adhering to deadlines, and excelling within high-pressure environments 

• Lead the commissioning of utility-scale and industrial energy storage system projects, encompassing activities such as configuring SCADA systems, networking, HMI setup, and executing performance and compliance tests. 

• Bachelor or Masters in electrical or electronic engineering
• 1-2 years of relevant experience, and recent graduates encouraged to apply
• Solid foundation in engineering principles and intuitive problem-solving, applied to firmware/software-enabled mechatronic systems.
• Proficiency in effectively diagnosing and troubleshooting electrical, networking, software/firmware, or process failure modes.
• Competence in network diagnostics, encompassing routers, switches, and firewalls.
• Experience using Python, SQL or equivalent for data analysis.
• Familiar with Linux operating systems
• Capability to interpret and apply mechanical drawings and electrical schematics to practical problem-solving.
• Exceptional verbal and written communication skills, coupled with a collaborative approach.
• Demonstrated ability to work autonomously, delivering concrete results, while remaining adaptable and responsive to evolving requirements.
• Attentive to quality, with a keen eye for detail in all undertakings.
• Anticipated willingness to undertake work-related travel, which may include both interstate and international trips if necessitated.