Process Automation Intern (6-month - HCMC)

1/ About the Role:

Join our Value-Added Services (VAS) department and play a key role in driving digitalization and process optimization initiatives. You will collaborate with cross-functional teams to analyze workflows, design automation solutions, and contribute to our continuous improvement journey. Logistics or customs knowledge is an advantage but not a must – full domain training will be provided

2/ Main Tasks:

•       Collaborate with operational teams to review and analyze existing workflows and business processes

•       Develop process maps, identify optimization opportunities, and propose improvement solutions

•       Design and build automation solutions using tools such as Excel Macros/VBA, Power Query, Power Pivot, Power BI, Power Automate, AI Co-pilot, or other approved platforms

•       Support solution testing, deployment, user training, and post-implementation hypercare

•       Create documentation including SOPs, user guides, and progress reports

•       Coordinate with IT department on system integration requirements as needed

3/ Requirements:

•       COMPULSORY: Students (NOT fresh graduates and still being students for at least 6 months) who can work full-time from Monday to Friday for 6 months, with 1–2 off-sessions per week for study, is acceptable

•       Background in Information Technology, Computer Science, Industrial/Systems Engineering, Data Analytics, or related fields

•       Hands-on experience or strong interest in: Excel Macros/VBA, Power Query, Power Automate, Python, RPA tools, or AI-based productivity tools

•       Strong analytical and logical thinking with ability to translate business processes into structured workflows

•       Good communication and interpersonal skills

•       Self-driven and comfortable working independently with guidance

•       Good English skills (both speaking & writing)

Added Advantage:

•       Experience with Power BI dashboards or data visualization tools

•       Familiarity with process mapping methodologies (BPMN, flowcharting)

•       Basic understanding of logistics, customs, or freight forwarding operations

•       Portfolio of past automation or digitalization projects (academic or personal)

4/ What You’ll Gain:

•       Real-world experience applying automation and AI in a multinational logistics environment

•       Exposure to international trade and cross-border supply chain operations

•       Mentorship from experienced industry professionals

•       Opportunity to see your solutions create tangible impact

•       Potential for extension or conversion based on performance

5/ Working Location:

DHL Global Forwarding (Vietnam) Corporation - Head Office - 11th Floor, eTown2 Building, 364 Cong Hoa Street, Tan Binh District, Ho Chi Minh City, Vietnam

6/ Notice:

We kindly request that candidates submit their CVs (résumé) in English as part of the application process.