Practice Leader, CMDB
As a Practice Leader, CMDB (Configuration Management Database), you play a key role in defining, governing and updating the configuration management practice within the Technology Group. You serve as an expert CMDB resource, while supporting the unit manager in strategic planning, priority alignment and business objectives. You’re responsible for maintaining and updating the CMDB vision, actively contributing to the three-year strategic plan and ensuring consistency between the operational needs, service architecture and capacities of the ServiceNow platform. You provide influential leadership to the CMDB teams, IT partners and decision-making bodies, while ensuring the quality, reliability and business value of configuration data. More specifically, you will be required to:
Leadership and development of the CMDB practice
Define, develop and update the CMDB practice in line with ITIL frameworks, business guidelines and market best practices, while serving as the main expert and reference point on CMDB, the CI life cycle and service dependency
Guide, support and help practice members grow through coaching, mentoring and knowledge sharing
Strategic vision and planning
Contribute to defining and executing the three-year strategic plan, including the CMDB technology and functional roadmap (ServiceNow, discovery, service modelling, ITSM integrations)
Support the development of the annual budget, aligned with strategic priorities, evolving needs and team capacity
Governance, objectives and indicators
Define, monitor and develop CMDB objectives and KPIs to ensure quality, compliance and business value
Implement and maintain CMDB governance mechanisms and ensure alignment with key processes (changes, incidents, problems, continuity, security)
Operational expertise and data quality
Ensure the integrity, accuracy and completeness of CMDB data, including oversight of audits, corrective actions and CI models, relationships and configuration standards
Organizational influence and collaboration
Act as a strategic partner and representative of the CMDB practice by influencing key structural decisions and supporting high-impact, cross-functional initiatives with IT teams and vendors
What we offer*
Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment
* Benefits apply based on eligibility criteria.
#LI-Hybrid
What you bring to the table
Bachelor's degree in computer science
A minimum of eight years of relevant experience
Please note that other combinations of qualifications and relevant experience may be considered
Experience with ServiceNow CMDB (modelling, governance, integrations, discovery)
Demonstrated experience in a functional or practice leadership role (without direct management)
Experience in strategic, complex and multi-sector environments
Knowledge of French is required
Expertise in CMDB and configuration management in complex IT environments
Strong command in ITIL practices and their operational integration
Trade Union (If applicable)
At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.
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Job Family
Management support and expertise support (FG)Unposting Date
2026-05-6
