Police Communications Officer

Job Summary: The Police Communications Officer is responsible for the operation of all equipment in the Police Communications office, to include CCTV, alarm systems, phones, and radio equipment. Receives calls from the public and other agencies concerning complaints, police emergencies and non-emergencies, Fire/EMS, and other calls for service. This position is also responsible for inputs into computer files (e.g., TCIC, NCIC, TLETS and CAD), ensuring the information is passed on to the dispatched personnel and/or requesting personnel, and all files are properly recorded and maintained. Essential Job Functions Accountabilities: Performs all other duties and activities appropriate with the knowledge and skills of the position, to include general office and clerical duties. Answers incoming emergency and non-emergency phone calls. Prioritizes calls following established guidelines, dispatches appropriate units to calls for service, promptly notifies appropriate supervisor of delayed response to calls for service, and practices proper radio protocol. Transmits and receives messages between divisions of own agency and other law enforcement agencies or departments within JPS Health Network. Coordinates and relays information in a timely manner to other agencies or departments as needed. Notifies appropriate supervisors of unusual situations promptly. Maintains qualification and competency on all communication equipment and systems authorized and used by the department. Ensures only authorized persons gain access to sensitive areas through the use of access control systems. Monitors, maintains, and operates all equipment utilized in the Communications Control Center. Responds appropriately to calls for service and dispatch personnel as needed. Gathers accurate information from callers and maintains contact with callers when necessary to obtain in- progress information. Documents and maintains records of all calls for service and assures that the data entry is completed. Ensures only authorized personnel access the Communications Control Center area. Maintains and operates TCTC, NCIC, TLETS, and other programs appropriately. Makes inquiries and retrieves information from statewide and in-house computer databases. Enters, confirms and removes warrants into/from computer databases for CID and completes required paperwork associated with the warrants. Collects appropriate information for criminal/informational bulletins. Ensures radio utilization and radio traffic are conducted in accordance with Federal Communications Commission guidelines. Considered as essential personnel and required to work scheduled shift regardless of weather conditions. Job description is not an all-inclusive list of duties and may be subject to change with or without notice. Staff are expected to perform other duties as assigned.