Planner for Services products – Greater China

-SAP Planning Execution Create outbound delivery orders in SAP based on shipping requirements from PMS (Project Management Service) and PA (Project Administration) Transmit delivery orders to warehouse teams for preparation and dispatch, ensuring accuracy and timeliness Monitor order status and resolve system or logistics exceptions to prevent shipping delays Customer Stakeholder Support Respond promptly to inquiries from PA and PMM (Project Management Managers) regarding spare parts availability, lead times, and shipping schedules Provide accurate, real-time information to support customer commitments and project timelines Escalate critical shortages or delays to relevant teams with proposed mitigation actions Emergency Response Serve as on-call planner for emergency spare parts shipments on a 7×24 basis Execute urgent delivery orders outside regular hours to minimize customer equipment downtime Coordinate with warehouse, logistics, and freight teams for after-hours dispatch readiness Reporting Continuous Improvement Generate and submit operational reports on time (daily/weekly/monthly as required) Analyze planning metrics to identify trends, bottlenecks, and improvement opportunities Support process optimization initiatives to enhance planning efficiency and customer satisfaction