Lead Outbound Product Manager

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

This job contributes to product strategy alongside cross-functional stakeholders, ensuring alignment with the shared vision. It includes implementing an architectural roadmap that balances innovative design with regulatory requirements, customer needs, and profitability. The position focuses on enhancing customer experience and monitoring success metrics through usability studies and market analysis. Responsibilities also encompass managing workstreams for analytics and competitive analysis, overseeing product profitability, participating in operational reviews, and collaborating with content developers, data scientists, and designers. This job is an individual contributor.

Job Description:

Essential Responsibilities:

• Inputs to product strategy with cross-functional stakeholders consistent with the shared vision for the product or enabling platform.
• Implements the architectural roadmap that balances innovative design and technical implementation, while balancing regulatory requirements, time-to-market, meeting customer needs and product profitability.
• Controls for the customer experience and customer needs in product requirements and as an input to decision making.
• Monitors metrics that inform the success of products including usability studies, research and market analysis.
• Manages one or more workstreams to include analytics, customer discovery, market research and competitive analysis to drive data-driven decision-making.
• Monitors product profitability measures, including budget.
• Participates in operational mechanisms that drive execution and accountability including Product Reviews, Operating Reviews, and Business Reviews. Interfaces with product and technology leadership as needed.
• Partners with content developers, data scientists, product designers and user experience researchers.

Minimum Qualifications:

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

As a leader of the Growth function for Large Enterprise (LE), you will play a crucial role in ensuring the adoption of exceptional proprietary checkout solutions for our merchants through strategic 1:1 engagement.  Our Checkout Product Suite includes PayPal Checkout, Pay with Venmo, Fastlane and all associated features. Join our team and make a significant impact by driving product adoption and delivering outstanding value to our merchants through strategic partnerships.

This critical role sits at the intersection of Sales, Solution Engineering, Implementations and Product Management and supports a specific market vertical to act as a domain expert for PayPal’s proprietary checkout solutions. We advise Sales and Solution Engineers on the optimal PayPal products and services to solve their business needs, supporting these teams throughout an engagement from initial discovery to implementation. Additionally we work closely with our Product team synthesizing new product requirements, and acting as trusted advisors to identify opportunities for product enhancements.

Key aspects of this role include: 

• Client Aptitude: You will have the opportunity to directly engage with large enterprise clients on an ongoing basis. Your expertise will support the sales teams and provide valuable advice to successfully close deals. 

• Connector: Collaborating closely with cross-functional teams such as Product and Engineering, Finance, Support, Global Sales, Professional Services, Marketing, Go-to-Market and Account Management, you will leverage internal resources and external partnerships to drive business outcomes. 

• Reach: This is a wide-ranging role that involves interacting with various teams across the globe within PayPal, as well as engaging with our clients and partners on complex needs. You will have the opportunity to foster strong relationships and contribute to the success of our organization on a large scale. 

• Distilling Complexity: As a key contributor, you will play a pivotal role in training and educating the organization on areas such as branded checkout and the broader commerce ecosystem. Your ability to distill complex concepts into clear and actionable insights will be instrumental in empowering teams across the organization. 

• Evangelizing: In this role, you will serve as a thought leader for enterprise merchants. This includes engaging in merchant communication, participating in conferences, collaborating with partners, and hosting webinars. Your expertise and insights will contribute to industry-wide knowledge and best practices. 

 

Key Responsibilities & Accountability:  

As part of this role, you will be entrusted with the following responsibilities and accountabilities: 

• Deep Client Focus: Define playbook and advocate for demand with product on client needs.  Align on key deals that are priorities for critical verticals.  Bring strategic initiatives that are relevant to the Sales Team.  Execute on support related to client engagement/outreach for the key client cohorts. 

• Drive Deals that Accelerate Branded Checkout Volume: Take ownership of ensuring successful sales and account expansion for branded checkout deals on a large scale. Your expertise and strategic approach will contribute to the growth and success of our organization. 

• Relevant Expertise for Strategic Initiatives: Serve as a branded payments expert for new strategic initiatives, including areas such as UX optimization, presentment, conversion rate, and innovative eCommerce solutions. Your insights and guidance will shape the direction and success of these initiatives. 

• Influence Product Roadmap: Collaborate with cross-functional teams to influence the product roadmap of our broader Checkout team. Your expertise will be vital in aligning the domain teams with the evolving needs of merchants, encompassing consumer experience and product performance. 

• Consult and Articulate Value: Work closely with commercialization teams to consult on and influence the sales positioning of products. Your ability to articulate clear value propositions for merchants will be instrumental in driving adoption and success. 

• Partnership Development: Take an active role in developing partnerships to address the needs of in the market. By forging strategic alliances, you will contribute to fulfilling the requirements of our business. 

• Navigate Complexity: Navigate complex large enterprise client requirements, experiences and nuances related to checkout. By ensuring our solutions meet tailored requirements, you will help PayPal maintain robust adoption and performance. 

• Establish Thought Leadership: Position PayPal as a thought leader in enabling global innovation for large enterprises and marketplaces. Through active engagement, industry insights, and thought leadership initiatives, you will strengthen our reputation in the market. 

• Strengthen Organizational Systems: Contribute to the improvement and "hardening" of systems employed by the broader organization. This involves areas such as branded payment processing and performance, sales motions, and upselling. Your expertise will help optimize these systems and ensure their effectiveness. 

 

Skills, Experience and Education: 

To excel in this role, the following skills, experience, and education are required: 

• Payments Industry or eCommerce Expertise:  5 to 8 years of experience in consumer payments or eCommerce, particularly with checkout optimization. Your deep understanding of the industry landscape and trends will contribute to your success in this role. 

• Business-to-Business Sales and Relationship Building: Demonstrated experience of 5+ years in business-to-business pre-sales, solution consulting, business development or account management. Your ability to build strong partnerships and drive successful sales outcomes will be essential. 

• Partner Relationship Development: Proven track record in identifying, developing, and contracting partner relationships within an enterprise context. Your experience in forging strategic partnerships will be instrumental in meeting business objectives. 

• Enterprise Merchant or Marketplace Expertise: Hands-on experience working with the processing and payout needs of enterprise merchants or marketplaces. Your understanding of their unique requirements and challenges will enable you to provide effective solutions. 

• Leadership skills: Demonstrated success building teams and effectively leading cross-functional organizations. 

• Effective Communication Skills: Adaptable and eloquent communicator with the ability to effectively engage with stakeholders at various levels, including product teams, engineering teams, and clients. Your communication skills will be essential in driving collaboration and aligning objectives. 

• B2B and Product Software Proficiency: Experience with B2B and product software tools, including but not limited to PowerPoint, Salesforce, Jira, and SharePoint. Your Proficiency in utilizing these tools will enhance your productivity and effectiveness in the role.

• Preferred Buyer Experience: Previous experience as a buyer of payment services is preferred. Your firsthand understanding of the buyer's perspective will enable you to empathize with merchants and provide valuable insights. 

Subsidiary:

PayPal

Travel Percent:

10

-

The base pay for this role will depend on where you work and the relevant experience and expertise you bring. The expected range of pay for this role by location is:

Primary Location | Pay Range:

New York City, New York | ($176,500.00 - $262,350.00 Annually)

Additional Location(s) | Pay Range:

San Jose, California | ($176,500.00 - $262,350.00 Annually)

Additional compensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable.

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. When making an application directly, we will never ask you to share passwords, one-time passcodes (OTP), or verification codes.  Any such request is a red flag and likely part of a scam. All communication regarding your application will come from official PayPal email domains. If you suspect fraudulent activity, please report it immediately.  To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us. 

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

Notice to Applicants and Employees who reside within New York City. Click here to view the notice.