At MCG, we lead the healthcare community to deliver patient-focused care. We have a mission-driven team of talented physicians and technical experts developing our evidence-based content and innovating our products to accelerate improvements in healthcare. If you are driven to enhance the US healthcare system, MCG is eager to have you join our team. We cultivate a work environment that nurtures personal and professional growth, and this is a thrilling time to become a part of our organization. With dynamic roles that offer meaningful impact, you'll be able to fully realize your potential. Plus, you'll enjoy world-class benefits and the security, stability, and resources of our parent company, Hearst, with over 100 years of experience.
The Payer Workflow & Integration Lead serves as a subject matter expert in payer-side healthcare workflows, system integrations, and data flows, supporting customer implementations through advisory guidance rather than execution. This role partners closely with Implementation, Product, and technical teams to identify risks early, answer complex workflow and integration questions, and guide solution design within real-world payer environments.
By bringing deep expertise in health plan operations and system interactions, this individual helps teams anticipate challenges, reduce implementation delays, and improve overall delivery quality. This role is critical in strengthening internal capability, reducing reliance on limited subject matter experts, and increasing customer confidence in how solutions function within their organizations.
You Will:
• Serve as a subject matter expert on payer workflows, system integrations, and data flows
• Advise implementation teams and customers on how solutions will function within complex payer environments
• Lead or support workflow discovery and provide guidance on integration design during customer implementations
• Identify risks, gaps, and potential blockers early in the implementation lifecycle and recommend solutions
• Act as an escalation point for complex workflow and integration-related questions and challenges
• Translate complex technical and operational concepts into clear, actionable guidance for internal teams and customers
• Partner cross-functionally with Product, Implementation, and technical teams to align on solution design and execution
• Support customer-facing discussions related to workflow, integrations, and how solutions operate within their environments
• Reduce dependency on Product teams by providing real-time workflow and integration expertise during implementations
• Analyze patterns across implementations to identify recurring issues and recommend systemic improvements
• Proactively assess customer environments to identify potential workflow and integration challenges prior to and during implementation
• Provide guidance on how payer-specific processes (e.g., utilization management, prior authorization) may impact solution design and configuration
• Facilitate working sessions with internal teams and customers to clarify workflows, integration points, and data dependencies
• Advise on trade-offs and alternative approaches when standard implementation paths do not align with customer environments
• Develop and maintain reusable artifacts (e.g., workflow diagrams, integration patterns, decision frameworks) to support consistent implementation outcomes
• Contribute to standardizing implementation approaches, best practices, and processes to improve efficiency and scalability
• Develop training materials and support cross-team enablement to expand workflow and integration knowledge
• Mentor and upskill implementation team members on payer workflows, integration concepts, and issue identification
• Provide field-driven feedback to Product teams on workflow gaps, integration challenges, and opportunities for enhancement
• Support pre-implementation or late-stage sales conversations as a subject matter expert to validate feasibility and set expectations
• Evaluate and recommend improvements to implementation processes to reduce cycle time and increase predictability
• Support resolution of complex integration and workflow-related challenges across customer engagements
What We're Looking For:
• Bachelor’s degree in Healthcare Administration, Information Systems, Computer Science, Business, or a related field, or equivalent combination of education and experience
• At least 5 years of experience working with health plan (payer) systems, workflows, and operations
• Hands-on experience supporting or advising on healthcare implementations, system integrations, or workflow design within payer environments
• Strong understanding of end-to-end healthcare workflows, particularly within payer settings
• Demonstrated experience with system integrations and data flows across multiple platforms (e.g., APIs, HL7/FHIR, or similar standards)
• Proven ability to analyze, interpret, and translate business and technical requirements into actionable guidance
• Experience working cross-functionally with technical, operational, and business stakeholders
• Ability to diagnose complex workflow and integration issues and recommend effective solutions.
• Strong communication skills, with the ability to engage effectively with both technical and non-technical audiences
Preferred Qualifications:
• Knowledge of HL7 Da Vinci implementation guides, particularly related to Prior Authorization
• Knowledge of Utilization Management and/or Prior Authorization processes
• Strong communication skills, with the ability to engage effectively with both technical and non-technical audiences
• Strong written and verbal communication skills
• Strong problem-solving skills and ability to think beyond standard solutions
• Ability to collaborate across teams and influence without direct authority
Pay Range: $111,000 - $155,400
Other compensation: Bonus Eligible
Perks & Benefits:
💻 Remote work
✈️ Travel expected 3-4 times per year for company-sponsored events
🩺 Medical, dental, vision, life, and disability insurance
📈 401K retirement plan; flexible spending and health savings account
🏝️ 15 days of paid time off + additional front-loaded personal days
🏖️ 14 company-recognized holidays + paid volunteer days
👶 up to 8 weeks of paid parental leave + 10 weeks of paid bonding leave
🌈 LGBTQ+ Health Services
🐶 Pet insurance
📣 Check out more of our benefits here: https://www.mcg.com/about/careers/benefits/
Remote with Occasional Travel (1–3 trips per year)
MCG Health is a Seattle, Washington-based company and is considering remote candidates with some travel for company-sponsored events.
The ideal candidate should be comfortable balancing the independence of remote work with the collaborative opportunities offered by periodic in-person engagements.
We embrace diversity and equal opportunity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Only with diverse thoughts and ideas will we be able to create the change we want in healthcare. The more inclusive we are, the better our work will be for it.
All roles at MCG are expected to engage in occasional travel to participate in team or company-sponsored events for the purposes of connection and collaboration.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
MCG is a leading healthcare organization dedicated to patient-focused care. We value our employees' unique differences and are an Equal Employment Opportunity (EEO) employer. Our diverse workforce helps us achieve our goal of providing the right care to everyone. We welcome all qualified applicants without regard to race, religion, nationality, gender, sexual orientation, gender identity, age, marital status, veteran status, disability, pregnancy, parental status, genetic information, or political affiliation. We are committed to improving equity in healthcare and believe that a diverse workplace fosters curiosity, innovation, and business success. We are happy to provide accommodations for individuals. Please let us know if you require any support.
