Patient Care Associate Trainer
POSITION SUMMARY
The PCA Trainer works in conjunction with and provides individual hands-on training in
service delivery to Health Care Associates (HCA’s), Patient Care Associates (PCA’s) and
other clinical support staff. Creates training schedules and conducts staff sign offs.
Observes work of clinical support staff to determine individual needs to improve level of
proficiency in various aspects of responsibilities in need of improvement. PCA trainer is
expected to float to NYC locations as needed for training purposes.
The PCA Trainer works in conjunction with and provides individual hands-on training in
service delivery to Health Care Associates (HCA’s), Patient Care Associates (PCA’s) and
other clinical support staff. Creates training schedules and conducts staff sign offs.
Observes work of clinical support staff to determine individual needs to improve level of
proficiency in various aspects of responsibilities in need of improvement. PCA trainer is
expected to float to NYC locations as needed for training purposes.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
Training (50%)
• Provides “hands on” training in service delivery at each of the Centers.
• Working in conjunction with Clinical Leadership Team, observes and determines
individual training needs.
• As required, works with individuals to improve level of proficiency in various aspects
of responsibilities in need of improvement.
• Assists with chart audits and clinical support staff observations on a quarterly basis.
• Assists with chart audits and clinical support staff observations on a quarterly basis.
Patient Care (25%)
• Maintains standards of PPGNY and the NYC Health department with respect to
sterilization of instruments, sterilization of equipment and reading of tissue.
• Collects pathology tissue for evaluation and inspection of all surgical tissue and
reports abnormalities to provider. Assures that all HCA’s/ PCA’s are proficient in this
function.
• Completes patient registration, reviews the patient health history for completeness
and records findings. Alerts APC regarding critical information about the patient
chief complaint, history of present illness, and other patient information.
• Assists in abortion service in a variety of functions as needed, including abortion
counseling, Products of Conception (POC) room, float, infection prevention and
assisting in surgical room.
• Documents competently in the electronic medical record using the correct
PPGNY templates and forms.
• Assists in promoting optimum center operations, excellent patientservice
and compliance with both agency and funding source policies and
regulations.
• Participates in health center/affiliate efforts to achieve establishedgoals for
productivity.
• Adheres to affiliate goals and policies on professionalism, wait time in- clinic
and on the phone, and the system for addressing client complaints.
• Assess flow of patients through health center to minimize patient wait times.
• Assists in the orientation and training of new clinic staff, as indicated.
• Ensures charge capture and financial reporting by accurately documenting in
EHR and completing CVR data as appropriate for all medical and counseling
services provided.
• Ensures access to interpreter services for patients with communication barriers.
• Provides health education and care related to sexual and reproductivehealthcare.
• Provide accurate patient centered, non-judgmental, education according to MS&G
and signs informed consent related to visit
• Maintains standards of PPGNY and the NYC Health department with respect to
sterilization of instruments, sterilization of equipment and reading of tissue.
• Collects pathology tissue for evaluation and inspection of all surgical tissue and
reports abnormalities to provider. Assures that all HCA’s/ PCA’s are proficient in this
function.
• Completes patient registration, reviews the patient health history for completeness
and records findings. Alerts APC regarding critical information about the patient
chief complaint, history of present illness, and other patient information.
• Assists in abortion service in a variety of functions as needed, including abortion
counseling, Products of Conception (POC) room, float, infection prevention and
assisting in surgical room.
• Documents competently in the electronic medical record using the correct
PPGNY templates and forms.
• Assists in promoting optimum center operations, excellent patientservice
and compliance with both agency and funding source policies and
regulations.
• Participates in health center/affiliate efforts to achieve establishedgoals for
productivity.
• Adheres to affiliate goals and policies on professionalism, wait time in- clinic
and on the phone, and the system for addressing client complaints.
• Assess flow of patients through health center to minimize patient wait times.
• Assists in the orientation and training of new clinic staff, as indicated.
• Ensures charge capture and financial reporting by accurately documenting in
EHR and completing CVR data as appropriate for all medical and counseling
services provided.
• Ensures access to interpreter services for patients with communication barriers.
• Provides health education and care related to sexual and reproductivehealthcare.
• Provide accurate patient centered, non-judgmental, education according to MS&G
and signs informed consent related to visit
Lab and Quality Assurance Activities (15%)
• Performs laboratory tests as ordered, completes laboratory requisitions, and
packages labs for transport according to PPGNY lab procedures. Runs Daily Controls.
• Performs clinic opening and closing duties; clinic and equipment cleaning; re-stocking supplies, etc. Reports facility and equipment issues as indicated.
• Follows all lab and quality assurance protocols; uses appropriate personal
protective equipment (PPE) and infection control precautions.
• Performs laboratory tests as ordered, completes laboratory requisitions, and
packages labs for transport according to PPGNY lab procedures. Runs Daily Controls.
• Performs clinic opening and closing duties; clinic and equipment cleaning; re-stocking supplies, etc. Reports facility and equipment issues as indicated.
• Follows all lab and quality assurance protocols; uses appropriate personal
protective equipment (PPE) and infection control precautions.
Maintenance of Clinical Skills and Competencies (10%)
• Attends monthly didactics and incorporates information into daily care
provision.
• Maintains clinical skills and competencies as required by PPGNY, PPFA,
and NYS DOH. Participates in annual competency checks and training for all
new services, tests, and skills as assigned.
• Attends monthly didactics and incorporates information into daily care
provision.
• Maintains clinical skills and competencies as required by PPGNY, PPFA,
and NYS DOH. Participates in annual competency checks and training for all
new services, tests, and skills as assigned.
CORE COMPETENCIES
• A demonstrated commitment to PPGNY’s mission related to bodily autonomy, health
equity, gender and racial justice.
• A demonstrated commitment to learning about and enhancing practices related to
racial equity and its impact on healthcare systems.
• Strong relationship building and communication skills, including an ability to work and
build trust across cultural differences related to related to race, age, gender, gender
identity and expression, sexual orientation, religion, ethnicity, national origin or ability;
and to reflect on one’s personal identity with humility.
• Ability to provide compassionate, non-judgmental and culturally responsive care
across race, class, age, gender, gender identity and expression, sexual orientation,
religion, ethnicity, national origin or ability; and demonstrates deep sense of
accountability to patient experience.
• A demonstrated commitment to PPGNY’s mission related to bodily autonomy, health
equity, gender and racial justice.
• A demonstrated commitment to learning about and enhancing practices related to
racial equity and its impact on healthcare systems.
• Strong relationship building and communication skills, including an ability to work and
build trust across cultural differences related to related to race, age, gender, gender
identity and expression, sexual orientation, religion, ethnicity, national origin or ability;
and to reflect on one’s personal identity with humility.
• Ability to provide compassionate, non-judgmental and culturally responsive care
across race, class, age, gender, gender identity and expression, sexual orientation,
religion, ethnicity, national origin or ability; and demonstrates deep sense of
accountability to patient experience.
REQUIRED SKILLS/ABILITIES:
Interpersonal
• Excellent customer service and communication skills.
• Ability to remain focused and calm in stressful situations.
• Excellent interpersonal and verbal skills.
• Superior oral and written communication skills.
• Ability to work effectively as part of team.
Interpersonal
• Excellent customer service and communication skills.
• Ability to remain focused and calm in stressful situations.
• Excellent interpersonal and verbal skills.
• Superior oral and written communication skills.
• Ability to work effectively as part of team.
Technical
• High degree of comfort with electronic health record.
Work Habits/Attributes
• Keen attention to detail.
• Excellent organizational skills.
• The ability to produce high quality work in a fast-paced environment with changing
and/or competing priorities.
• Ability to exercise sound judgment and independent decision-making skills.
• Ability to produce reliable, high-quality work with minimal direct supervision.
• Ability to follow HIPAA Policies and Procedures.
• Ability to work a flexible or extended schedule, including evenings andweekends, as
operational demands require.
• The ability to produce high quality work in a fast-paced environment with changing
and/or competing priorities.
• Ability to exercise sound judgment and independent decision-making skills.
• Ability to produce reliable, high-quality work with minimal direct supervision.
• Ability to follow HIPAA Policies and Procedures.
• Ability to work a flexible or extended schedule, including evenings andweekends, as
operational demands require.
REQUIRED QUALIFICATIONS
Minimum education
• High school diploma/GED.
Minimum work experience
• 2 years of work experience as a medical assistant or applicable work experience at
PPGNY.
Licensure/Certifications
• Valid driver’s license and/or access to reliable public or private transportation for
travel between health centers.
Minimum education
• High school diploma/GED.
Minimum work experience
• 2 years of work experience as a medical assistant or applicable work experience at
PPGNY.
Licensure/Certifications
• Valid driver’s license and/or access to reliable public or private transportation for
travel between health centers.
POSITION SUMMARY
The PCA Trainer works in conjunction with and provides individual hands-on training in
service delivery to Health Care Associates (HCA’s), Patient Care Associates (PCA’s) and
other clinical support staff. Creates training schedules and conducts staff sign offs.
Observes work of clinical support staff to determine individual needs to improve level of
proficiency in various aspects of responsibilities in need of improvement. PCA trainer is
expected to float to NYC locations as needed for training purposes.
The PCA Trainer works in conjunction with and provides individual hands-on training in
service delivery to Health Care Associates (HCA’s), Patient Care Associates (PCA’s) and
other clinical support staff. Creates training schedules and conducts staff sign offs.
Observes work of clinical support staff to determine individual needs to improve level of
proficiency in various aspects of responsibilities in need of improvement. PCA trainer is
expected to float to NYC locations as needed for training purposes.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
Training (50%)
• Provides “hands on” training in service delivery at each of the Centers.
• Working in conjunction with Clinical Leadership Team, observes and determines
individual training needs.
• As required, works with individuals to improve level of proficiency in various aspects
of responsibilities in need of improvement.
• Assists with chart audits and clinical support staff observations on a quarterly basis.
• Assists with chart audits and clinical support staff observations on a quarterly basis.
Patient Care (25%)
• Maintains standards of PPGNY and the NYC Health department with respect to
sterilization of instruments, sterilization of equipment and reading of tissue.
• Collects pathology tissue for evaluation and inspection of all surgical tissue and
reports abnormalities to provider. Assures that all HCA’s/ PCA’s are proficient in this
function.
• Completes patient registration, reviews the patient health history for completeness
and records findings. Alerts APC regarding critical information about the patient
chief complaint, history of present illness, and other patient information.
• Assists in abortion service in a variety of functions as needed, including abortion
counseling, Products of Conception (POC) room, float, infection prevention and
assisting in surgical room.
• Documents competently in the electronic medical record using the correct
PPGNY templates and forms.
• Assists in promoting optimum center operations, excellent patientservice
and compliance with both agency and funding source policies and
regulations.
• Participates in health center/affiliate efforts to achieve establishedgoals for
productivity.
• Adheres to affiliate goals and policies on professionalism, wait time in- clinic
and on the phone, and the system for addressing client complaints.
• Assess flow of patients through health center to minimize patient wait times.
• Assists in the orientation and training of new clinic staff, as indicated.
• Ensures charge capture and financial reporting by accurately documenting in
EHR and completing CVR data as appropriate for all medical and counseling
services provided.
• Ensures access to interpreter services for patients with communication barriers.
• Provides health education and care related to sexual and reproductivehealthcare.
• Provide accurate patient centered, non-judgmental, education according to MS&G
and signs informed consent related to visit
• Maintains standards of PPGNY and the NYC Health department with respect to
sterilization of instruments, sterilization of equipment and reading of tissue.
• Collects pathology tissue for evaluation and inspection of all surgical tissue and
reports abnormalities to provider. Assures that all HCA’s/ PCA’s are proficient in this
function.
• Completes patient registration, reviews the patient health history for completeness
and records findings. Alerts APC regarding critical information about the patient
chief complaint, history of present illness, and other patient information.
• Assists in abortion service in a variety of functions as needed, including abortion
counseling, Products of Conception (POC) room, float, infection prevention and
assisting in surgical room.
• Documents competently in the electronic medical record using the correct
PPGNY templates and forms.
• Assists in promoting optimum center operations, excellent patientservice
and compliance with both agency and funding source policies and
regulations.
• Participates in health center/affiliate efforts to achieve establishedgoals for
productivity.
• Adheres to affiliate goals and policies on professionalism, wait time in- clinic
and on the phone, and the system for addressing client complaints.
• Assess flow of patients through health center to minimize patient wait times.
• Assists in the orientation and training of new clinic staff, as indicated.
• Ensures charge capture and financial reporting by accurately documenting in
EHR and completing CVR data as appropriate for all medical and counseling
services provided.
• Ensures access to interpreter services for patients with communication barriers.
• Provides health education and care related to sexual and reproductivehealthcare.
• Provide accurate patient centered, non-judgmental, education according to MS&G
and signs informed consent related to visit
Lab and Quality Assurance Activities (15%)
• Performs laboratory tests as ordered, completes laboratory requisitions, and
packages labs for transport according to PPGNY lab procedures. Runs Daily Controls.
• Performs clinic opening and closing duties; clinic and equipment cleaning; re-stocking supplies, etc. Reports facility and equipment issues as indicated.
• Follows all lab and quality assurance protocols; uses appropriate personal
protective equipment (PPE) and infection control precautions.
• Performs laboratory tests as ordered, completes laboratory requisitions, and
packages labs for transport according to PPGNY lab procedures. Runs Daily Controls.
• Performs clinic opening and closing duties; clinic and equipment cleaning; re-stocking supplies, etc. Reports facility and equipment issues as indicated.
• Follows all lab and quality assurance protocols; uses appropriate personal
protective equipment (PPE) and infection control precautions.
Maintenance of Clinical Skills and Competencies (10%)
• Attends monthly didactics and incorporates information into daily care
provision.
• Maintains clinical skills and competencies as required by PPGNY, PPFA,
and NYS DOH. Participates in annual competency checks and training for all
new services, tests, and skills as assigned.
• Attends monthly didactics and incorporates information into daily care
provision.
• Maintains clinical skills and competencies as required by PPGNY, PPFA,
and NYS DOH. Participates in annual competency checks and training for all
new services, tests, and skills as assigned.
CORE COMPETENCIES
• A demonstrated commitment to PPGNY’s mission related to bodily autonomy, health
equity, gender and racial justice.
• A demonstrated commitment to learning about and enhancing practices related to
racial equity and its impact on healthcare systems.
• Strong relationship building and communication skills, including an ability to work and
build trust across cultural differences related to related to race, age, gender, gender
identity and expression, sexual orientation, religion, ethnicity, national origin or ability;
and to reflect on one’s personal identity with humility.
• Ability to provide compassionate, non-judgmental and culturally responsive care
across race, class, age, gender, gender identity and expression, sexual orientation,
religion, ethnicity, national origin or ability; and demonstrates deep sense of
accountability to patient experience.
• A demonstrated commitment to PPGNY’s mission related to bodily autonomy, health
equity, gender and racial justice.
• A demonstrated commitment to learning about and enhancing practices related to
racial equity and its impact on healthcare systems.
• Strong relationship building and communication skills, including an ability to work and
build trust across cultural differences related to related to race, age, gender, gender
identity and expression, sexual orientation, religion, ethnicity, national origin or ability;
and to reflect on one’s personal identity with humility.
• Ability to provide compassionate, non-judgmental and culturally responsive care
across race, class, age, gender, gender identity and expression, sexual orientation,
religion, ethnicity, national origin or ability; and demonstrates deep sense of
accountability to patient experience.
REQUIRED SKILLS/ABILITIES:
Interpersonal
• Excellent customer service and communication skills.
• Ability to remain focused and calm in stressful situations.
• Excellent interpersonal and verbal skills.
• Superior oral and written communication skills.
• Ability to work effectively as part of team.
Interpersonal
• Excellent customer service and communication skills.
• Ability to remain focused and calm in stressful situations.
• Excellent interpersonal and verbal skills.
• Superior oral and written communication skills.
• Ability to work effectively as part of team.
Technical
• High degree of comfort with electronic health record.
Work Habits/Attributes
• Keen attention to detail.
• Excellent organizational skills.
• The ability to produce high quality work in a fast-paced environment with changing
and/or competing priorities.
• Ability to exercise sound judgment and independent decision-making skills.
• Ability to produce reliable, high-quality work with minimal direct supervision.
• Ability to follow HIPAA Policies and Procedures.
• Ability to work a flexible or extended schedule, including evenings andweekends, as
operational demands require.
• The ability to produce high quality work in a fast-paced environment with changing
and/or competing priorities.
• Ability to exercise sound judgment and independent decision-making skills.
• Ability to produce reliable, high-quality work with minimal direct supervision.
• Ability to follow HIPAA Policies and Procedures.
• Ability to work a flexible or extended schedule, including evenings andweekends, as
operational demands require.
REQUIRED QUALIFICATIONS
Minimum education
• High school diploma/GED.
Minimum work experience
• 2 years of work experience as a medical assistant or applicable work experience at
PPGNY.
Licensure/Certifications
• Valid driver’s license and/or access to reliable public or private transportation for
travel between health centers.
Minimum education
• High school diploma/GED.
Minimum work experience
• 2 years of work experience as a medical assistant or applicable work experience at
PPGNY.
Licensure/Certifications
• Valid driver’s license and/or access to reliable public or private transportation for
travel between health centers.
PPGNY's benefits package includes:
Generous PTO and holiday schedule
Medical, dental and vision coverage options for you and eligible dependents
FSA, HSA, Commuter pre-tax reimbursement funds
Short- and Long-Term Disability, Free Basic Life and AD&D
401(k) Retirement Plan with Safe Harbor contributions after 1 year of employment
All positions at PPGNY require:
Proof of immunization or immunity to certain communicable diseases (including influenza during the flu season and Covid-19) and testing for tuberculosis. These certifications are required by the NYC DOHMH Health Code, NYSDOH and OSHA.
Planned Parenthood of Greater New York (PPGNY) is a leading provider, educator, and advocate of sexual and reproductive health care in New York State. PPGNY is proud to provide a wide-range of family planning services at our brick-and-mortar health centers and mobile care units. We care for everyone regardless of their immigration status, zip code or ability to pay. PPGNY’s education and outreach programs are backed by medically accurate, evidence-based information that allows people to make informed decisions about their health and future. As a voice for reproductive freedom, PPGNY supports legislation and policies that ensure all New Yorkers have access to the full range of reproductive health care and education.
At PPGNY, we provide the absolute best care to our patients and our communities through innovative health care delivery and education programming. We care for everyone who walks through our doors regardless of insurance, ability to pay or immigration status. As a leading voice for reproductive freedom, PPGNY fiercely advocates for policies to ensure that all New Yorkers will have access to the full range of reproductive health care services and information.
PPGNY is committed to diversity, equity, and inclusion. We believe we are most impactful when people with a wide range of backgrounds, experiences, and identities come together with common purpose. We encourage candidates from all backgrounds to apply.
PREFERRED QUALIFICATIONS
• BLS Certification.
• Previous experience working with electronic health record.
• Proficiency in other languages.
• Prior Planned Parenthood employment.
• Prior health care employment.
• Previous experience in a high-volume customer service role.
• Graduate of an accredited Medical Assisting program.
• Work experience in Sexual Reproductive Health.
• Work experience in Phlebotomy, Urinalysis, Pregnancy Testing, Rapid HIV Testing.
• Previous experience working with electronic health record.
• Proficiency in other languages.
• Prior Planned Parenthood employment.
• Prior health care employment.
• Previous experience in a high-volume customer service role.
• Graduate of an accredited Medical Assisting program.
• Work experience in Sexual Reproductive Health.
• Work experience in Phlebotomy, Urinalysis, Pregnancy Testing, Rapid HIV Testing.
TYPICAL PHYSICAL DEMANDS
Requires prolonged sitting and repetitive tasks including use of a computer. Frequent standing, walking, bending. Must be able to walk up and down stairs. Requires lifting or moving of patients/supplies/equipment. Visual acuity sufficient to perform frequent work on a computer screen and review printed reports and other materials. Requires the ability to hear and to communicate orally with others. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and medical equipment and will require reaching, grasping, pushing and pulling.
TYPICAL WORKING CONDITIONS
This job operates in a professional office environment. Potential exposure to communicable diseases and other conditions in a health center environment. May require travel to other health centers, at times in inclement weather. Requires flexible schedule and during peak activity periods work in excess of 7.5 hours per day and/or 37.5 hours per week.
