Pacifica Continental

Our client, an important sports gaming house, is looking for an Outbound Call Center Agent to join their team.

As a Call Center Agent, you will be responsible for making outbound calls to potential customers to educate them on our sports betting and gaming services.

Responsibilities:

• Contact existing customers in order to reactivate their accounts.
• Promote special offers and tailor-made campaigns based on their preferences.
• Develop strong customer relationships and enhance engagement.
• Implement customer retention strategies to increase business loyalty.
• Collaborating with CRM team and other departments to ensure high-level campaign results.
• Drive new customer acquisition through the conversion of leads into deposits.
• Build relationships with customers through effective communication and rapport-building techniques.
• Manage customer complaints and escalate as necessary.
• Keep accurate records of customer interactions in our CRM system.
• Contribute to team effort by achieving individual and team targets.

Requirements:

• Experience in outbound calling or sales provides a distinct advantage.
• Strong verbal and written communication skills.
• Comfortable working in a fast-paced, target-driven environment.
• An interest in sports and gaming is preferred.
• English Language is preferred.